My laptopd doesn play movies with my external USB drive

The  USB drive play cds, I can install anthing I like form my USB drive but hey I try to watch a movie it opens up the movie but I cant click on anything.

It must be a software issue. any idea ? I installed VCL and it sees the DVD but again I can't click on anything.

is there a free nero, of DVD player that I can install. The computer was infected and this is what happens after I cleaned.

any link where I can download a safe dvd player please ? any advice ?

Thank you
ItaliabellaAsked:
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bbaoIT ConsultantCommented:
what's the OS running the media players?

if it is Windows, right-click My Computer and choose Manage to open Windows management console, then from the left pane locate Windows System Logs, now check if there are any hardware related errors occurred when the problem happened (per the time line), such as disk read error?
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ItaliabellaAuthor Commented:
BBao it started working :)
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ItaliabellaAuthor Commented:
Thank you for your insite.
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ItaliabellaAuthor Commented:
it runs Windows 8
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bbaoIT ConsultantCommented:
back to working order without changing anything?

anyway, the steps recommended above should be still helpful if you have similar issues later.

thank you for your points and grade.
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