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duplicate contacts for User in Exchange 2010

Gaston Mbey
Gaston Mbey asked
on
Hello experts

I have a User who is using outlook 2013 and the E-mail Server is Exchange . Suddenly the user is having duplicate contacts in his outlook ( Like the same contact 10 times)

What is tha cause of This and more importantly how to solve this?

Important the user has an Hiphone and synchronizing data with  outlook

Rgds
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Most Valuable Expert 2014

Commented:
It will be the phone most likely, but could also be something like a CRM application.

If you change the contacts to Category view, you can add Created Date. You will probably find that the creation date for the duplicates is the same.
Very common unfortunately, it is usually caused by a third party app touching the contact and modifying it in such a way that the device and/or Exchange thinks it is a new contact.

Simon.
IT CONSULTANT
Commented:
Hello

I found a procedure to reconciliate contacts and remove duplicates here :

https://www.ablebits.com/office-addins-blog/2013/11/29/merge-outlook-contacts-prevent-duplicates/
Gaston MbeyIT CONSULTANT

Author

Commented:
I found a solution for the problem