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Outlook 2010 setup - 554 5.7.1 error

tucktech
tucktech asked
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Hello Experts,

I am setting up a client's outlook 2010 and when I perform a test in outlook 2010 I get the error, "Send test e-mail message: The server responded: 554 5.7.1 <email address>

Actually were the <email address> is it is only part of the email address.

I have look at another workstation that works and reviewed all the options.

What does this error mean and what am I missing on the setup?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Assuming you have email address and POP/SMTP addresses correct (triple check these), then look for the following in the Advanced Setup:

1. Authentication when sending. This usually needs to be set now.
2. Ports 995 SSL and 587 SSL for IN / SEND are common now instead of 110 and 25 unsecured.

Either of the above not set can cause the error you got.

Author

Commented:
yep tried all of those settings... going to a different computer and trying them.  Also, I am using IMAP so it is 143 not 110.....
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
There is nothing else in Outlook in addition to my changes above that affect send / receive.

Look in the IMAP web settings, look in your firewall / antivirus for blocking Outlook, and then do an Office / Outlook repair (Control Panel, Programs and Features, click on Office and do a Full Repair). Then update Office (new updates in the last 10 days).

Author

Commented:
It must be something with the server.  I have this account on another computer that has an account working, same issue. Then I just setup two accounts on different computers with Outlook 2013 and those accounts worked.  I then tried this one user's account and again got the error....  would you think it was setting on the account on the server / host side?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Yes, it appears to be an issue with the host side. Have you asked / can you ask your IMAP ISP if they can look into the issue?
Commented:
The problem was on the email host side.  I emailed tech support and they confirmed they had to change some setting.   I will award points to the suggestions that help lead me to this answer.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
@tucktech  - Thanks for the update. I am glad you got it working and I was happy to assist

Author

Commented:
Thanks John, it was the server side.