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cannot open Internet Explorer in windows 7 ultimate 64 bit

sanjeevkmrs
sanjeevkmrs asked
on
Hi ,
 I am not able to open IE in windows 7 ultimate 64 bit . i tried clicking IE but it shows nothing .
please advice
regards
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Christopher Jay WolffWiggle My Legs, Owner

Commented:
any recent installations, uninstallations, or deletions, or clean ups?  A different browser works?  Frewall changes?  Nothing at all happens?  No error?  Logs?  FTP? Telnet? Ping?

Author

Commented:
its a new laptop and a new windows is installed , recently updated the windows then this issue occurs , google chrome is working fine
Christopher Jay WolffWiggle My Legs, Owner

Commented:
Are you able to update IE?

Author

Commented:
yes its new updates are updating

Author

Commented:
just now i tried fixing the issue by micrfosoft IF fix it , but its still same it gives error as
" windows cannot access the specified device ,path or file . you may not have the appropriate permissions to access the item :.
Christopher Jay WolffWiggle My Legs, Owner

Commented:
is that error message same as before you tried "I fix it" or is it new since "I fix it"  and is "I fix it" via Chrome?



can you right click on IE, then run as admin? or run chrome as admin?
Top Expert 2013

Commented:
sanjeevkmrs--
Are you sure IE was correctly installed?
What version of IE?
Repair IE

1) Control Panel|Programs and Features|Turn Windows Features On or Off|is the box for Internet Explorer checked?  If so, uncheck and follow directions.  You will eventually have to reboot.  Go back to the Turn Windows Features On or Off window.  This time check the box for IE and follow directions.

2) http://support.microsoft.com/kb/318378

Commented:
try to run IE without add-ons

"C:\Program Files (x86)\Internet Explorer\iexplore.exe" -extoff
if it works that means there is some corrupted or malfunctioning  add-ons, you can verify them and disable them
specially the one not from Microsoft
Wiggle My Legs, Owner
Commented:
Before install I would uninstall the IE that you have on there as this link says.
http://windows.microsoft.com/en-us/internet-explorer/install-ie#ie=ie-11-win-7

And that link also has this link for steps to follow with your situation.

http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-11
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Go to Control Panel, Programs and Features, Windows Features. Uncheck IE and close out. This will force you to restart. Do so.

Now run System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete.

Now go back to Windows Features and enable IE. Restart now (as you must).

Now run Windows Update and do all updates including Recommended.

Does IE work now?
Try opening IE without add-ons.
Alessandro ScafariaInfrastructure Premier Field Administrator
Top Expert 2015

Commented:
Is there any chances that your IE could be infected by some malware?

Just to be sure, I would suggest to download and run with administrator privileges from your PC Combofix (save it on your Desktop):

http://www.bleepingcomputer.com/download/combofix/

an then also AdwCleaner to clean up your browsers:

http://www.bleepingcomputer.com/download/adwcleaner/

After that, perform also a Malwarebytes full scan.

Let us know....

Author

Commented:
thanks