SMSMSE 7.5 install on Exchange 2013 CU7 fails

nourben
nourben used Ask the Experts™
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IT worked fine on 5 servers except one, I get an error at the end :'Failed to install AV Transport routing agent'
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Hello nourben.

It looks like this is a know issue with microsoft exchange 2013.

Please take a look at the following article from symantec (look below the table 64-Bit Windows and Exchange 2013)
http://www.symantec.com/business/support/index?page=content&id=TECH141889

and apply the following fix from microsoft
https://support.microsoft.com/en-us/kb/2938053/en-us
Commented:
Removal was failing as well, so I used SMSMSE removal tool , the I could re-install it.
OK. But if you reinstall you should apply the fixes on the article i provided or you will have the same issues. This is a known problem with exchange and smsmse

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Commented:
The fix was included in CU5 and we are at CU7.

Note This script applies only to servers that are running Exchange Server 2013 SP1. A permanent fix for this solution will be delivered in Exchange Server 2013 Cumulative Update 5 (CU5).

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Commented:
This is what worked for me

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