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Computers without the latest DAT files do not show the DAT, Product, and Engine version in ePO 4..6.6. Why is this so?

joukiejouk
joukiejouk asked
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The screenshot shows all computers that are non-compliant because they do not have the latest DAT file, which is DAT version 7724. The computers I highlighted in red do not even show what DAT version it has, nor does it show the product or engine version. However, they are listed as non-compliant. Why is this happening? These computers are all online. How should I troubleshoot this?

DAT outdated
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Senior Network Systems Specialist
Commented:
The McAfee ePO Agent on those machines will probably be older and need updating, run the Action, Agent, Deploy Agent and deploy the agent to those machines manually and eventually they will appear in the list as managed machines.

Author

Commented:
Upon further investigation, the ones that do not show the DAT version, Product or engine version do not have McAfee VSE installed on it. Some of them have just the agent installed. Could that be the reason they show up blank? If so, how can I fix this so the the Non-compliance report do not show them?
Peter HutchisonSenior Network Systems Specialist

Commented:
Either remove the Agent or install VSE to ensure all your PCs are secure.

Author

Commented:
Peter,

So when viewing system info on a few of the machines with blanks, I notice the following (see screenshot). It does not show any product or agent info. However, when I RDP into the server, it does have the latest DAT (v7727), and does have VSE 8.8 installed. Is it possible that the agent on the machines are not checking in with ePO properly? If that is the case, how can I fix this? How do I check if it is checking in with ePO? How can I check the agent version? Please advise. Thanks for your help so far.

ePO2
Peter HutchisonSenior Network Systems Specialist

Commented:
The agent keeps logs of everytime it communicates with the epo server and it is stored in C:\ProgramData\McAfee\DEsktop Protection\DB\name_Agent.log (exact location not quite sure but its area here).

To check agent version look in \\computername\c$\Program files (x86)\McAfee\Common Framework\ and open properties of file to see file version of any of the Agent files.

Obviously the agent will not pick up any policy or updates if there is no Antivirus production installed as it wouldn't know what a configure or provide information about.