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Blackberry mail information user state is 'Failed to start'

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Last Modified: 2015-03-07
Have on blackberry users on the network using BlackBerry Enterprise Server 5.0 SP4.
Account was working fine but we move his mailbox to another datastore on Saturday thinking there would be no
impact, but it seems not that this has caused an issue with non-delivery of mail.

I look in the component info' section and the mail iinfo user state is in 'failed to start'. Do I have to resync this user?
Or can I just restart the service?  I have no real experience with BES.
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