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Restarting the BES Services should be all that you need to do. That will force the BES to refresh. <br />
<br />
There is a script on this web page that will do the job for you:<br />
<a href="http://www.port3101.org/scripts-tools-hints-tricks/1012-bes-5-0-batch-scripts-stopping-starting-services.html" rel="ugc">http://www.port3101.org/scripts-tools-hints-tricks/1012-bes-5-0-batch-scripts-stopping-starting-services.html</a><br />
<br />
Simon.
</div>


Restarting the BES Services should be all that you need to do. That will force the BES to refresh.

There is a script on this web page that will do the job for you:
http://www.port3101.org/scripts-tools-hints-tricks/1012-bes-5-0-batch-scripts-stopping-starting-services.html [http://www.port3101.org/scripts-tools-hints-tricks/1012-bes-5-0-batch-scripts-stopping-starting-services.html]

Simon.

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Blackberry permissions are at the database level as well as user and org level. If you create a new database then you need to reapply the permissions. It is on the site, but as part of the setup instructions for BES. <br />
<br />
Simon.
</div>


Blackberry permissions are at the database level as well as user and org level. If you create a new database then you need to reapply the permissions. It is on the site, but as part of the setup instructions for BES.

Simon.

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MY solution was the full and final solution that resolved this issue.
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MY solution was the full and final solution that resolved this issue.

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<div class="content wysiwyg-content">
Have on blackberry users on the network using BlackBerry Enterprise Server 5.0 SP4.<br />
Account was working fine but we move his mailbox to another datastore on Saturday thinking there would be no<br />
impact, but it seems not that this has caused an issue with non-delivery of mail.<br />
<br />
I look in the component info' section and the mail iinfo user state is in 'failed to start'. Do I have to resync this user? <br />
Or can I just restart the service? &nbsp;I have no real experience with BES.
</div>
</div>


Have on blackberry users on the network using BlackBerry Enterprise Server 5.0 SP4.
Account was working fine but we move his mailbox to another datastore on Saturday thinking there would be no
impact, but it seems not that this has caused an issue with non-delivery of mail.

I look in the component info' section and the mail iinfo user state is in 'failed to start'. Do I have to resync this user? 
Or can I just restart the service?  I have no real experience with BES.

Blackberry mail information user state is 'Failed to start'

The BlackBerry operating system is proprietary; releases beginning with BlackBerry 10 include support for applications written for the Android platform. As such, developers can use almost any programming language that can be used for other smartphones, including Java, Adobe Air, .NET and HTML5/JS (via an app packaging framework like PhoneGap) .

BlackBerry Programming

BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.