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Excel Essbase Add-In Error

Last Modified: 2015-03-10
I have two clients that cannot connect to essbase via excel only when working remotely via the VPN. In the office inside the network they can connect with no issues. From home ive had them try connecting through a wifi, hotspot and sired. There appears to be something blocking the connection

Error code is 10060. Unable to connect to [server name] The client timed out waiting to connect to essbase agent using TCP/IP. Check your network connections. Also make sure server and port values are correct.

The users can access all other network resources and email is working fine from VPN.
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