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Why won't templates work in MS Access 2013?

Danny Reader
Danny Reader asked
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I recently upgraded to Access 2013 and I'm trying to use the templates provides, in particular the "Desktop asset tracking" template.  But I get an error message saying "Template 'Desktop asset tracking.accdt' could not be instantiated".  I get a similar error for all templates.

Please let me know of a solution to resolve this problem.  Thanks.
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Infotrakker Software
Most Valuable Expert 2012
Top Expert 2014
Commented:
I would suspect you have troubles with your installation of Access or Office. I just tried it, and was able to download and use the "Desktop Asset Tracking" database. All I did was click the New button, then click the "Desktop Asset Tracking" template. Access churned for a few minutes, but then opened as expected.

So check to be sure you're fully up to date with all Office and Windows installations. Also sometimes a good idea to restart your machine, especially if you've been doing a lot of design work.
Distinguished Expert 2017

Commented:
Perhaps you are using the 64-bit version of Office.  If so, that may be causing the problem.  Best to uninstall and reinstall using the 32-bit version.  So far, even Microsoft says there is no compelling reason to use the 64-bit version of Office.
Danny ReaderDirector of Advancement Services

Author

Commented:
Un-installing and re-installing Office resolved the issue.  Thanks.