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Can ping IP address, not www addresses

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Last Modified: 2015-03-09
Windows 7 laptop may have been hit with a virus that caused damage, but cannot figure this out: we have a laptop that can connect to the router & ping public IP addresses, but cannot display anything as far as web pages or ping other network computers by host name.  Here's what I tried:

Uninstalling / reinstalling the WiFi drivers
Factory resetting the router
Manually setting the laptops IP settings and DNS settings
Checking the host file
Sfc /scannow

Nothing works.  Is there anything else?
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