We help IT Professionals succeed at work.
Get Started

Can ping IP address, not www addresses

Last Modified: 2015-03-09
Windows 7 laptop may have been hit with a virus that caused damage, but cannot figure this out: we have a laptop that can connect to the router & ping public IP addresses, but cannot display anything as far as web pages or ping other network computers by host name.  Here's what I tried:

Uninstalling / reinstalling the WiFi drivers
Factory resetting the router
Manually setting the laptops IP settings and DNS settings
Checking the host file
Sfc /scannow

Nothing works.  Is there anything else?
Watch Question
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
This problem has been solved!
Unlock 1 Answer and 15 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE