Unable to delete attached emails sent from photocopier

A user has many emails from his photocopier with an attached pdf file.

When he tries to delete, it says

"Cannot move items. The item cannot be moved. It was either already moved or deleted, or access was denied."

He is the only user experiencing this, what can be the cause and how can I resolve it?

I have removed profile and create new profile and also gave his domain account full rights, but nothing happens.
LVL 1
Anonymous KHIT EngineerAsked:
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Miguel Angel Perez MuñozCommented:
On Exchange 2003 this hotfix may help you: http://support.microsoft.com/kb/924254
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Thomas Zucker-ScharffSolution GuideCommented:
This user doesn't happen to be getting a message with the subject "Scan from a Xerox WorkCentre"?
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Anonymous KHIT EngineerAuthor Commented:
Hi Thomas Zucker-Scharff, he is not. He is using a Canon Photocopier.
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Anonymous KHIT EngineerAuthor Commented:
Hi Miguel Angel Perez Muñoz, I tried to find that in his computer registry but when I navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services, I do not see a folder named MSExchangeIS
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Anonymous KHIT EngineerAuthor Commented:
Thanks for the assistance, issue resolved by itself.
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