windows not genuine after hard drive clone

A user's hard drive crashed on an Inspiron 560 (Late 2009) desktop with OEM windows 7 professional. I cloned the hard drive, in hopes of retaining user preferences, data, etc, but now windows is activated but not genuine. I've tried going through windows tech support, activating via phone, even using an entirely different windows 7 key, but I cannot make the copy of windows genuine.

Is there any possible of making this copy of windows active?

Is it possible to clone hard drives in these circumstances? In the future, is there a specific process I can follow with oem windows 7 licenses to ensure that the copy of windows remains genuine (say to upgrade a users hard drive or in the case of a hard drive crash like this?)
mizgroupAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Joe Winograd, Fellow&MVEDeveloperCommented:
I participated in a thread about this same subject last year:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_7/Q_28460566.html

It seems that all cloning software is not created equal. :)  As mentioned in that thread, cloning with Casper retains the Windows activation. In the time since that thread, I have cloned many, many drives with Casper — and Windows (and all other software) has remained activated. Regards, Joe
0
William FulksSystems Analyst & WebmasterCommented:
When you clone the drive, make sure you get ALL the partitions, including those weird little hidden/empty ones. A program like Acronis True Image is great about showing all of these. If you only copied the main partition, you didn't get everything needed.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
rindiCommented:
Since you cloned a crashed disk, you cloned the errors with it, and that is probably causing your issues.

I suggest you do a clean installation using the recovery DVD's your customer made after he got the PC (or order them from the manufacturer if he didn't make them), then just copy whatever data from the user's profile you can from the clone to the newly created profile.
0
William FulksSystems Analyst & WebmasterCommented:
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.