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Loss of keyboard when using a specific Microsoft account

fcummins asked
Last Modified: 2015-04-16
My boss' son is having an issue that has me stumped.  Regardless of the computer (I've tried 3 different ones), when he logs and to a Windows 8/8.1 computer using his Microsoft account, he no longer has of the keyboard - either the physical one or the virtual one on the screen.  When pressing any keys, he gets a "clicking" sound from the computer.

Create a different Microsoft account for him and the issue disappears.

Has anyone heard of this?  If so, is there a fix?
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