bcameron70
asked on
Outlook Anywhere clients being asked for password
I have an exchange 2010 server on the back end and when I am setting up outlook clients over the internet using https/rpc their accounts sync up fine the first time, but if I close outlook and re-open I am prompted for their passoword again. when we enter the password it just keeps re-prompting us for it again.
This was a migration from a SBS2008 unit and everything has been migrated and uninstalled from the exchange 2007.
all pointers have been pointing to the new exchange 2010 unit for months now and people have been working until began the demotion work
All LAN clients are working fine
OWA works fine
I have done the microsoft test connectivity analyzer and only minimal errors....and the mailboxes download fine until I shut down the outlook client and reopen
Thanks for any help with this
This was a migration from a SBS2008 unit and everything has been migrated and uninstalled from the exchange 2007.
all pointers have been pointing to the new exchange 2010 unit for months now and people have been working until began the demotion work
All LAN clients are working fine
OWA works fine
I have done the microsoft test connectivity analyzer and only minimal errors....and the mailboxes download fine until I shut down the outlook client and reopen
Thanks for any help with this
ASKER
ExternalClientAuthenticati onMethod :
InternalClientAuthenticati onMethod :
IISAuthenticationMethods : {Basic}
InternalClientAuthenticati
IISAuthenticationMethods : {Basic}
please get the results from the Outlook 'Test E-Mail AutoConfiguration' tool
Start Outlook
Press and Hold Ctrl
Right Click on the Outlook icon in the System Tray.
Click Test.
Get results from internal and external user
Start Outlook
Press and Hold Ctrl
Right Click on the Outlook icon in the System Tray.
Click Test.
Get results from internal and external user
ASKER
I cannot seem to copy and paste the results...here is something I noticed...
Usually the username should be ftc2\mikewadsworth however the name it is resolving to use is mikew which is his e-mail alias. Does that help?
otherwise how should I copy the results?
Usually the username should be ftc2\mikewadsworth however the name it is resolving to use is mikew which is his e-mail alias. Does that help?
otherwise how should I copy the results?
you can copy the XML tab
ASKER
external
<?xml version="1.0" encoding="utf-8"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Mike Wadsworth</DisplayName>
<LegacyDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recip ients/cn=M ikeW</Lega cyDN>
<AutoDiscoverSMTPAddress>M ikeW@Frien dshiptrap. com</AutoD iscoverSMT PAddress>
<DeploymentId>45663811-63d e-463d-a92 4-50358688 e04d</Depl oymentId>
</User>
<Account>
<AccountType>email</Accoun tType>
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>EXCHANGE.ftc2.loca l</Server>
<ServerDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi guration/c n=Servers/ cn=EXCHANG E</ServerD N>
<ServerVersion>738180DA</S erverVersi on>
<MdbDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi guration/c n=Servers/ cn=EXCHANG E/cn=Micro soft Private MDB</MdbDN>
<PublicFolderServer>EXCHAN GE.ftc2.lo cal</Publi cFolderSer ver>
<AD>SBS2008.ftc2.local</AD >
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
<EwsUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://remote.friendshiptrap.com/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo icemail.as px&exs vurl=1</Ec pUrl-um>
<EcpUrl-aggr>?p=personalse ttings/Ema ilSubscrip tions.slab &exsvu rl=1</EcpU rl-aggr>
<EcpUrl-mt>PersonalSetting s/Delivery Report.asp x?exsvurl= 1&IsOW A=<IsOW A>& MsgID=< MsgID>& amp;Mbx=&l t;Mbx>< /EcpUrl-mt >
<EcpUrl-ret>?p=organize/re tentionpol icytags.sl ab&exs vurl=1</Ec pUrl-ret>
<EcpUrl-sms>?p=sms/textmes saging.sla b&exsv url=1</Ecp Url-sms>
<OOFUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</OOFUrl>
<UMUrl>https://remote.friendshiptrap.com/ews/UM2007Legacy.asmx</UMUrl>
<OABUrl>https://remote.friendshiptrap.com/oab/a248969c-8a6b-4dc7-8d6c-0e9fbc8ccebe/</OABUrl>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>remote.friendshipt rap.com</S erver>
<SSL>On</SSL>
<AuthPackage>Basic</AuthPa ckage>
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
<EwsUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://remote.friendshiptrap.com/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo icemail.as px&exs vurl=1</Ec pUrl-um>
<EcpUrl-aggr>?p=personalse ttings/Ema ilSubscrip tions.slab &exsvu rl=1</EcpU rl-aggr>
<EcpUrl-mt>PersonalSetting s/Delivery Report.asp x?exsvurl= 1&IsOW A=<IsOW A>& MsgID=< MsgID>& amp;Mbx=&l t;Mbx>< /EcpUrl-mt >
<EcpUrl-ret>?p=organize/re tentionpol icytags.sl ab&exs vurl=1</Ec pUrl-ret>
<EcpUrl-sms>?p=sms/textmes saging.sla b&exsv url=1</Ecp Url-sms>
<OOFUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</OOFUrl>
<UMUrl>https://remote.friendshiptrap.com/ews/UM2007Legacy.asmx</UMUrl>
<OABUrl>https://remote.friendshiptrap.com/OAB/a248969c-8a6b-4dc7-8d6c-0e9fbc8ccebe/</OABUrl>
<CertPrincipalName>msstd:r emote.frie ndshiptrap .com</Cert PrincipalN ame>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Internal>
<OWAUrl AuthenticationMethod="Basi c, Fba">https://remote.friendshiptrap.com/owa/</OWAUrl>
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba" >https://remote.friendshiptrap.com/owa/</OWAUrl>
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
</Protocol>
</External>
</Protocol>
</Account>
</Response>
</Autodiscover>
<?xml version="1.0" encoding="utf-8"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Mike Wadsworth</DisplayName>
<LegacyDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recip
<AutoDiscoverSMTPAddress>M
<DeploymentId>45663811-63d
</User>
<Account>
<AccountType>email</Accoun
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>EXCHANGE.ftc2.loca
<ServerDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi
<ServerVersion>738180DA</S
<MdbDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi
<PublicFolderServer>EXCHAN
<AD>SBS2008.ftc2.local</AD
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
<EwsUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://remote.friendshiptrap.com/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo
<EcpUrl-aggr>?p=personalse
<EcpUrl-mt>PersonalSetting
<EcpUrl-ret>?p=organize/re
<EcpUrl-sms>?p=sms/textmes
<OOFUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</OOFUrl>
<UMUrl>https://remote.friendshiptrap.com/ews/UM2007Legacy.asmx</UMUrl>
<OABUrl>https://remote.friendshiptrap.com/oab/a248969c-8a6b-4dc7-8d6c-0e9fbc8ccebe/</OABUrl>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>remote.friendshipt
<SSL>On</SSL>
<AuthPackage>Basic</AuthPa
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
<EwsUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://remote.friendshiptrap.com/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo
<EcpUrl-aggr>?p=personalse
<EcpUrl-mt>PersonalSetting
<EcpUrl-ret>?p=organize/re
<EcpUrl-sms>?p=sms/textmes
<OOFUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</OOFUrl>
<UMUrl>https://remote.friendshiptrap.com/ews/UM2007Legacy.asmx</UMUrl>
<OABUrl>https://remote.friendshiptrap.com/OAB/a248969c-8a6b-4dc7-8d6c-0e9fbc8ccebe/</OABUrl>
<CertPrincipalName>msstd:r
</Protocol>
<Protocol>
<Type>WEB</Type>
<Internal>
<OWAUrl AuthenticationMethod="Basi
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba"
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
</Protocol>
</External>
</Protocol>
</Account>
</Response>
</Autodiscover>
ASKER
Internal (different user)
<?xml version="1.0" encoding="utf-8"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Mark Wadsworth</DisplayName>
<LegacyDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recip ients/cn=M arkWadswor th</Legacy DN>
<AutoDiscoverSMTPAddress>M arkWadswor th@Friends hiptrap.co m</AutoDis coverSMTPA ddress>
<DeploymentId>45663811-63d e-463d-a92 4-50358688 e04d</Depl oymentId>
</User>
<Account>
<AccountType>email</Accoun tType>
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>EXCHANGE.ftc2.loca l</Server>
<ServerDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi guration/c n=Servers/ cn=EXCHANG E</ServerD N>
<ServerVersion>738180DA</S erverVersi on>
<MdbDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi guration/c n=Servers/ cn=EXCHANG E/cn=Micro soft Private MDB</MdbDN>
<PublicFolderServer>EXCHAN GE.ftc2.lo cal</Publi cFolderSer ver>
<AD>MAIN.ftc2.local</AD>
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
<EwsUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://remote.friendshiptrap.com/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo icemail.as px&exs vurl=1</Ec pUrl-um>
<EcpUrl-aggr>?p=personalse ttings/Ema ilSubscrip tions.slab &exsvu rl=1</EcpU rl-aggr>
<EcpUrl-mt>PersonalSetting s/Delivery Report.asp x?exsvurl= 1&IsOW A=<IsOW A>& MsgID=< MsgID>& amp;Mbx=&l t;Mbx>< /EcpUrl-mt >
<EcpUrl-ret>?p=organize/re tentionpol icytags.sl ab&exs vurl=1</Ec pUrl-ret>
<EcpUrl-sms>?p=sms/textmes saging.sla b&exsv url=1</Ecp Url-sms>
<OOFUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</OOFUrl>
<UMUrl>https://remote.friendshiptrap.com/ews/UM2007Legacy.asmx</UMUrl>
<OABUrl>https://remote.friendshiptrap.com/oab/a248969c-8a6b-4dc7-8d6c-0e9fbc8ccebe/</OABUrl>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>remote.friendshipt rap.com</S erver>
<SSL>On</SSL>
<AuthPackage>Basic</AuthPa ckage>
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
<EwsUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://remote.friendshiptrap.com/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo icemail.as px&exs vurl=1</Ec pUrl-um>
<EcpUrl-aggr>?p=personalse ttings/Ema ilSubscrip tions.slab &exsvu rl=1</EcpU rl-aggr>
<EcpUrl-mt>PersonalSetting s/Delivery Report.asp x?exsvurl= 1&IsOW A=<IsOW A>& MsgID=< MsgID>& amp;Mbx=&l t;Mbx>< /EcpUrl-mt >
<EcpUrl-ret>?p=organize/re tentionpol icytags.sl ab&exs vurl=1</Ec pUrl-ret>
<EcpUrl-sms>?p=sms/textmes saging.sla b&exsv url=1</Ecp Url-sms>
<OOFUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</OOFUrl>
<UMUrl>https://remote.friendshiptrap.com/ews/UM2007Legacy.asmx</UMUrl>
<OABUrl>https://remote.friendshiptrap.com/OAB/a248969c-8a6b-4dc7-8d6c-0e9fbc8ccebe/</OABUrl>
<CertPrincipalName>msstd:r emote.frie ndshiptrap .com</Cert PrincipalN ame>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Internal>
<OWAUrl AuthenticationMethod="Basi c, Fba">https://remote.friendshiptrap.com/owa/</OWAUrl>
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba" >https://remote.friendshiptrap.com/owa/</OWAUrl>
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
</Protocol>
</External>
</Protocol>
</Account>
</Response>
</Autodiscover>
<?xml version="1.0" encoding="utf-8"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Mark Wadsworth</DisplayName>
<LegacyDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recip
<AutoDiscoverSMTPAddress>M
<DeploymentId>45663811-63d
</User>
<Account>
<AccountType>email</Accoun
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>EXCHANGE.ftc2.loca
<ServerDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi
<ServerVersion>738180DA</S
<MdbDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi
<PublicFolderServer>EXCHAN
<AD>MAIN.ftc2.local</AD>
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
<EwsUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://remote.friendshiptrap.com/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo
<EcpUrl-aggr>?p=personalse
<EcpUrl-mt>PersonalSetting
<EcpUrl-ret>?p=organize/re
<EcpUrl-sms>?p=sms/textmes
<OOFUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</OOFUrl>
<UMUrl>https://remote.friendshiptrap.com/ews/UM2007Legacy.asmx</UMUrl>
<OABUrl>https://remote.friendshiptrap.com/oab/a248969c-8a6b-4dc7-8d6c-0e9fbc8ccebe/</OABUrl>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>remote.friendshipt
<SSL>On</SSL>
<AuthPackage>Basic</AuthPa
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
<EwsUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://remote.friendshiptrap.com/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/vo
<EcpUrl-aggr>?p=personalse
<EcpUrl-mt>PersonalSetting
<EcpUrl-ret>?p=organize/re
<EcpUrl-sms>?p=sms/textmes
<OOFUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</OOFUrl>
<UMUrl>https://remote.friendshiptrap.com/ews/UM2007Legacy.asmx</UMUrl>
<OABUrl>https://remote.friendshiptrap.com/OAB/a248969c-8a6b-4dc7-8d6c-0e9fbc8ccebe/</OABUrl>
<CertPrincipalName>msstd:r
</Protocol>
<Protocol>
<Type>WEB</Type>
<Internal>
<OWAUrl AuthenticationMethod="Basi
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba"
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://remote.friendshiptrap.com/ews/exchange.asmx</ASUrl>
</Protocol>
</External>
</Protocol>
</Account>
</Response>
</Autodiscover>
i would have a look at recreating the Virtual Directory for the AutoDiscover
https://technet.microsoft.com/en-us/library/ff629372%28v=exchg.141%29.aspx
Please make sure you have a backup first
https://technet.microsoft.com/en-us/library/ff629372%28v=exchg.141%29.aspx
Please make sure you have a backup first
ASKER
ok, I'll give it a shot. Does any of the info need to be masked or deleted, or is it pretty inert?
ASKER
I did the reset of many and went back in to check the settings....still having the same issue with the external outlook clinet, I am re-creating their outlook profile each time with the same effect of working until I close outlook and re-open. When re-opening I am prompted for the UN/PW and never authenticated after that
SOLUTION
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ASKER CERTIFIED SOLUTION
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ASKER
I found out it was an XP related issue with SSL certificates
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