No devices found on Seagate Sdrive

I'm trying to set up my Seagate personal cloud for remote access, or even local access for my ipad and android phones.
I can access the cloud from my Win 8.1 tablet, but using the Sdrive app on the ipad or phones just shows "No devices found".
This happens with either the admin user or a new user that's created.

The personal cloud is model SRN21C

I try to "add device", but all I get is a prompt to enter an invitation code.  I have never seen one.  When a user is set up, there is a confirmation code, but that doesn't work as an invitation code.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Michael RojekGalactic ViceroyCommented:
Check to see if your firewall/anti-virus software is blocking it. I have a Seagate NAS and Kaspersky was preventing me from accessing it and the files on it.
a1electricAuthor Commented:
Seagate tech support pointed out that there is a different "Sdrive" application specifically for the Personal Cloud.  Using that fixed the problem.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
a1electricAuthor Commented:
The problem wasn't with the Personal Cloud itself, it was with the version of "Sdrive" I was using, and the correct version was not easily available - needed Seagate tech support to send me a link to it.
What is the link? Can you please send it? I have the exact same problem.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Cloud Services

From novice to tech pro — start learning today.