Citrix Application Authentication pop issue.

Hi All,

I have two web interface with pass through method. From one server when I launch Citrix it asks for server password while from other web interface it launches fine. This is happening for all application. The issue seem to be with some settings on web interface. Can anyone help me?

Thanks in advance.
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Harinderpal SinghAsked:
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Carl WebsterCitrix Technology Professional - FellowCommented:
Take the two webinterface.conf files and run them through a diff program.  That will show the differences and you should be able to figure out what is different for the authentication settings.

I use Beyond Compare but there are lots of diff program and utilities out there.
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Harinderpal SinghAuthor Commented:
Thank you Carl. There is no difference in authentication settings in both files. Is there anything else I can check?
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Harinderpal SinghAuthor Commented:
I am referring to pop up which is in attached file.
Capture.JPG
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Carl WebsterCitrix Technology Professional - FellowCommented:
Are you saying this is specific to one WI server or one XenApp server?
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Harinderpal SinghAuthor Commented:
It is to web interface server. As I stated above, I have two web interface servers. From one I get pop up when I launch the application but from another it launches without it.
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Carl WebsterCitrix Technology Professional - FellowCommented:
That may be caused by the XenApp server and not the WI server if both are configured the same.

Was pass-through authentication enabled when XenApp was installed on both servers?

http://www.virtuallyimpossible.co.uk/configure-pass-through-authentication-for-citrix-xenapp-6-5/
http://support.citrix.com/article/CTX133855 (also applies to web interface)
http://support.citrix.com/article/CTX135588
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Harinderpal SinghAuthor Commented:
If the issue is with Xenapp server then it should show same behavior for both interface. Why is it working fine for one but not for another.
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Carl WebsterCitrix Technology Professional - FellowCommented:
Are you sure it is a WI issue? When you get the popup for authentication, login, go to a cmd prompt and see which XA server is used.  Is it always one or is it both?
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Harinderpal SinghAuthor Commented:
I found one more thing. If I use explicit authentication for that server then it work fine. The issue is when I use pass through.
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Carl WebsterCitrix Technology Professional - FellowCommented:
Did you go through all the links I sent earlier?
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Harinderpal SinghAuthor Commented:
It worked re installing Citrix by including SSO on client machine and by editing policy.

Thanks a lot for your help.
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Carl WebsterCitrix Technology Professional - FellowCommented:
<grin> So it wasn't Web Interface after all?
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Harinderpal SinghAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for Harinderpal Singh's comment #a40644852

for the following reason:

Issue got resolved by using solution in one of link provided.
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Harinderpal SinghAuthor Commented:
Yes it was not web interface. I will have to push the policy to all Client machines.
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Carl WebsterCitrix Technology Professional - FellowCommented:
Are you not going to award any points?  I found the links for you that gave you the solution???
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Carl WebsterCitrix Technology Professional - FellowCommented:
I found the links that led to the solution.
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Harinderpal SinghAuthor Commented:
How to do that. I am new here.
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Harinderpal SinghAuthor Commented:
It provided the perfect solution.
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