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Forgot email address associated with old YouTube account

The user had a YouTube account/page 6 or so years ago. This page shows up when their name is searched, and they want to work on it again. They have forgotten which of their several old email accounts they used. (They tried several)  The URL shows a user name  (Partial sample here)

How can they get the email address of this account, and regain control?

Youtube-Link.pdf

I've tried the YouTube help, but it keeps sending us to help pages that ask for the email address as verification.


Thanks.
0
computerlarry
Asked:
computerlarry
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1 Solution
 
Kyle SantosCustomer RelationsCommented:
Thanks for the picture showing us the partial user name.  Does it capture the entire URL if you copy the url and paste it into Notepad?  This way you might be able to see the entire Username if the browser is cutting it off as shown in the picture.

Also, in 2006 Google acquired Youtube.  It appears email recovery is dependent on having a gmail account.   If you did not initially enter a recovery email address or phone number on the email address then google will not be able to help you.  And hardly anyone ever did this type of email recovery protection years ago, right?

So what are you able to do?

Call their support line: 1 (650) 253-0000
or
Go to their help center and ask how you can recover the account.
http://www.youtube.com/yt/creators/support.html

Let me know if this works or not.  Good luck.

o/
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computerlarryAuthor Commented:
We will try the support line, with the hope that they'll help when they hear our 'tale of woe'
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Kyle SantosCustomer RelationsCommented:
Ok, thanks for the points.  I do hope it works for you folks.  Take care.

o/
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