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Small Business 2008 - OWA not showing emails

One client with SBS2008, all updated.
Over the past month we start to see problems whereby the users sometime don't get emails, I followed one advice as to removing all backup MX today, but the other odd thing I am seeing is, if I log in using OWA, I can't see all the emails (ie, if I sent 10 emails to this account from external POP3, I be lucky if I see any in OWA), but on Outlook 2010, they are showing (not sure if its showing everything but at least it is showing something), now if the user replied to my emails, the Sent Items will show in both Outloand and  OWA, is there something wrong with the Exchange Server that I am not seeing ?
thanks for any help on this.
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Combemartin
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Combemartin
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1 Solution
 
Simon Butler (Sembee)ConsultantCommented:
That sounds like you might have Outlook configured to use a PST file and it is pulling the email out of the mailbox. That would explain why the email is missing from OWA, but can be seen in Outlook. Check the delivery location in the client.

Simon.
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CombemartinAuthor Commented:
Thanks Simon,
I checked and they are set to Mailboxes, I tried a few emails this morning, again, nothing showing in OWA for Inbox, but they are showing in Outlook, yet when I replied from Outlook, the Sent Items are seen in OWA, just no Inbox items.
I have restarted the server, renewed the certificate this morning as its due for renewal, still hitting the same problem.
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Simon Butler (Sembee)ConsultantCommented:
Does the item count increase in the mailbox when you view it on the server?
If so, I would suspect a view or something in OWA is hiding the messages.
I had this just yesterday - the end user had created a rule that was moving all messages to a subfolder.

Simon.
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CombemartinAuthor Commented:
Hi Simon,
I can't see any filter options within OWA, but I took your advice and did a count, sure enough, in OWA, I sent 3 emails from external POP3, and OWA were counting them, just not showing anything in the Inbox, as I am not on site, I assumed that the 3 new emails would be showing in the user's Outlook client as they are added into the system, also all Sent Items seems to be showing correctly, I think you may be spot on with the filter, but I just can't find that option anywhere, its a SBS2008 so I try to search this within Exchange 2007 but not finding anything so far.
Thanks
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Simon Butler (Sembee)ConsultantCommented:
It should be labelled something like View. I haven't got my Exchange 2007 environment running at the moment to be 100% sure. If the item count is going up, then they are there someone.
You should also be able to find the messages if you search for them.

Simon.
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CombemartinAuthor Commented:
Hi Simon,
Sadly none show up when search through OWA, in Outlook client they do.
Could it be that components in OWA broke or damaged ?
Thanks
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Simon Butler (Sembee)ConsultantCommented:
Possible, but would be very unusual.
Does OWA appear to load as normal, just without content?

I am still not sure this is a server issue.
If you login as a user on another machine and setup Outlook, do you see the content of the mailbox then?

Simon.
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CombemartinAuthor Commented:
Thanks for your help/
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