all email going to trash on google mail

i have a client and all his emails are going to the trash bin on the google mail end. I have checked for misconfigured
filters and other things but all looks ok.

He was playing around with his calendars in microsoft outlook, but thats it. I have since deleted his profile as we had
no success but still happening.

It seems to be on the google end and not sure what to look for.

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Is access using outlook as an IMAP connection or a POP, check outlook?
I.e make sure outlook is closed.  Access gmail and send a text message to the account.  See whether the message ends up in the inbox. If it is, start outlook and see whether the message from the inbox goes to trash. If so it will confirm that tge issue is related to a configuration in outlook.
If pop, account settings, advanced, make sure to check the leave messages on server.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
cdsausAuthor Commented:
Sorry for late post.

This has been resolved and was due to incorrectly configure filter which the client had done.
Once put back to default it all was working ok again.
cdsausAuthor Commented:
With the assistance of arnold it assisted me in determining the problem. Arnolds comments laid the foundation for
me to find the answer.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Internet / Email Software

From novice to tech pro — start learning today.