all email going to trash on google mail

i have a client and all his emails are going to the trash bin on the google mail end. I have checked for misconfigured
filters and other things but all looks ok.

He was playing around with his calendars in microsoft outlook, but thats it. I have since deleted his profile as we had
no success but still happening.

It seems to be on the google end and not sure what to look for.


Thanks
cdsausAsked:
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arnoldCommented:
Is access using outlook as an IMAP connection or a POP, check outlook?
I.e make sure outlook is closed.  Access gmail and send a text message to the account.  See whether the message ends up in the inbox. If it is, start outlook and see whether the message from the inbox goes to trash. If so it will confirm that tge issue is related to a configuration in outlook.
If pop, account settings, advanced, make sure to check the leave messages on server.

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cdsausAuthor Commented:
Sorry for late post.

This has been resolved and was due to incorrectly configure filter which the client had done.
Once put back to default it all was working ok again.
cdsausAuthor Commented:
With the assistance of arnold it assisted me in determining the problem. Arnolds comments laid the foundation for
me to find the answer.
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