Citrix XenApp 6.5 Hotfix Apply Returns Error 2755 - 1632 - MPS.MSI

xenapp hotfix install errorWhen trying to apply Citrix XenApp hotfix rollup 4, or 5 we get the attached error;
Internal error 2755. 1632 <path to install files>\mps.msi

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After mounting the ISO and pointing to this file, it still returns the error when attempting to apply hotfix, or even running a Change/repair on the installation.

Any ideas?
Freda Driscoll-SbarDirector of System OperationsAsked:
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Carl WebsterCitrix Technology Professional - FellowCommented:
Have you tried just copying the file to the XenApp server and running it there?
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Carl WebsterCitrix Technology Professional - FellowCommented:
List of MSI error codes.

https://msdn.microsoft.com/en-us/library/aa372835(v=vs.85).aspx

2755  Server returned unexpected error [2] attempting to install package [3].
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Freda Driscoll-SbarDirector of System OperationsAuthor Commented:
CarlWebster, I tried this a while ago with the same resulting error. But I will try again today. I'll take a closer look at the MSI error codes to see if it sheds any light...

Thanks,
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Carl WebsterCitrix Technology Professional - FellowCommented:
Also try using the command line option to get detailed logging.

https://msdn.microsoft.com/en-us/library/aa367988(v=vs.85).aspx
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Glenn MadineSystems AnalystCommented:
Similar issue here with explanation: http://support.microsoft.com/kb/811881
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Sekar ChinnakannuStaff EngineerCommented:
make sure you logged in using full admin account and running the exe as run as administrator.
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Freda Driscoll-SbarDirector of System OperationsAuthor Commented:
Glenn, I will take a look at this and get back to this thread....
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Freda Driscoll-SbarDirector of System OperationsAuthor Commented:
Resolved internally. I Identified c:\windows\installer to be corrupt, renamed/recreated
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Freda Driscoll-SbarDirector of System OperationsAuthor Commented:
Resolved internally. I Identified c:\windows\installer to be corrupt, renamed/recreated
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