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Thumbnail images not appearing for one user in Outlook 2010

Last Modified: 2015-04-22

I have a slight issue that i'm not having any luck with, basically I have uploaded staff images into our GAL, but for one user, the image appears in the GAL, but when you receive an email from or send an email to the user, the image doesn't display in the footer of the email.

I have checked the image dimensions and size according to Microsoft recommendations and they are correct, I have removed and uploaded the image again but still no luck.  Can anyone else shed any light on this.
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