cannot access previously accessible website dns error

We are having a problem on our domain accessing a website we normally had access to. Our network has several sites and each of our sites has a domain controller and dns server. We have one main fsmo server at our corporate office.

When I am not connected to our network (using aircard or home connection) I can easily get to https://intranet.artizan.com    As soon as I am on our domain or connected to VPN (that our ISP hosts) I am unable to connect. I should note that when users connect to vpn it is set to static our fsmo server's IP address so users can access network shares, etc.
I spoke to our ISP and we did tracert tests to 204.155.61.221 it went through all of our ISP's routers and then hung up right before getting to to their site. The next thing I did was to hook my computer up to our network and then I staticed our dns settings to google's dns (8.8.8.8 and 8.8.4.4) so I could bypass our dns server.....when I did a ping to intranet.artizan.com it resolved the IP (204.155.61.221) but I still got a reply timed out.
anything that I can do to make this work like it used to? I can see this maybe being an issue on the server that we're trying to get to..perhaps it doesn't like the public IP we use to connect to it? Strange that we were able to reach this website just fine and then all of a sudden we can't.

Any suggestions would be fantastic. Thanks! I'm not an expert on root hints, conditional forwarders, etc. so any help is much appreciated!
Frank FerrerIT ManagerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

SteveCommented:
few things to consider:

can you access other websites using https? if not, there may be a firewall setting blocking you.

is your internal AD domain related to the website you're unable to reach? eg artisan.com or <something>.artisan.com. if yes, you may have a split brain DNS issue.

does the website intranet.artizan.com reside on your own network or is it hosted externally?
0
gheistCommented:
dnssy.com says:

NS records at parent nameserver:      Your NS records at your parent nameserver are:
Provided by a.gtld-servers.net -> ns1.applieddns.com
0
Frank FerrerIT ManagerAuthor Commented:
thanks dnssy.com and totallytonto. Our internal AD domain is not relateed to the website we are wanting to reach. It is just a site that used to be able to reach. We use internal DNS on our Active Directory domain, i.e. we static each branch's dns to our fsmo server and then to itself. Not sure if the comment above applies to us. Are you saying to point our dns servers to the name servers above? that would affect anyone trying to get our internal dns to work, correct? Thanks.
0
SteveCommented:
before amending your dns (which may affect internal stuff in some setups) try using NSLOOKUP to confirm if this is a DNS issue or not.

check what IP the website address resolves to internally, and try the same from somewhere else (eg at home)
If they are the same, your own DNS is not the issue.

if its the right IP, its likely to be a routing issue. you may need to speak to your ISP if this is the case as it looks like you've already gone down the traceroute direction.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
DNS

From novice to tech pro — start learning today.