DColin
asked on
REGISTRY_ERROR blue screen crash when installing software
Hi Experts,
When trying to install some VPN client software on a Windows XP machine it crashes with a blue screen REGISTRY_ERROR every time. The machine works fine and is stable otherwise. I have run a registry cleaner.
When trying to install some VPN client software on a Windows XP machine it crashes with a blue screen REGISTRY_ERROR every time. The machine works fine and is stable otherwise. I have run a registry cleaner.
What exactly is the error that you are getting?
post the dmp here; find it in windows\minidumps
ASKER
Blue screen error is REGISTRY_ERROR dump as follows:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
Loading dump file mini030615-02.dmp
----- 32 bit Kernel Mini Dump Analysis
DUMP_HEADER32:
MajorVersion 0000000f
MinorVersion 00000a28
DirectoryTableBase 0b800460
PfnDataBase 81c00000
PsLoadedModuleList 8055d720
PsActiveProcessHead 805638b8
MachineImageType 0000014c
NumberProcessors 00000004
BugCheckCode 00000051
BugCheckParameter1 00000004
BugCheckParameter2 00000001
BugCheckParameter3 e49565f8
BugCheckParameter4 000001e9
PaeEnabled 00000001
KdDebuggerDataBlock 8054d2e0
MiniDumpFields 00000dff
TRIAGE_DUMP32:
ServicePackBuild 00000300
SizeOfDump 00010000
ValidOffset 0000fffc
ContextOffset 00000320
ExceptionOffset 000007d0
MmOffset 00001068
UnloadedDriversOffset 000010a0
PrcbOffset 00001878
ProcessOffset 000024c8
ThreadOffset 00002728
CallStackOffset 00002988
SizeOfCallStack 0000091c
DriverListOffset 00003538
DriverCount 00000088
StringPoolOffset 00005d98
StringPoolSize 000012f8
BrokenDriverOffset 00000000
TriageOptions 00000041
TopOfStack b17436e4
DebuggerDataOffset 000032a8
DebuggerDataSize 00000290
DataBlocksOffset 00007090
DataBlocksCount 00000004
Windows XP Kernel Version 2600 (Service Pack 3) MP (4 procs) Free x86 compatible
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Fri Mar 06 17:14:43 2015
System Uptime: 0 days 0:07:41
start end module name
804d7000 806e5000 nt Checksum: 001F050A Timestamp: Thu Jul 04 03:
08:15 2013 (51D4D90F)
Unloaded modules:
b1ace000 b1af9000 kmixer.sys Timestamp: unavailable (00000000)
b23ee000 b2419000 kmixer.sys Timestamp: unavailable (00000000)
b24e9000 b24f4000 tap0901.sys Timestamp: unavailable (00000000)
b8759000 b875a000 drmkaud.sys Timestamp: unavailable (00000000)
b3d52000 b3d5f000 DMusic.sys Timestamp: unavailable (00000000)
b27d9000 b27e7000 swmidi.sys Timestamp: unavailable (00000000)
b2419000 b243c000 aec.sys Timestamp: unavailable (00000000)
b8606000 b8608000 splitter.sys Timestamp: unavailable (00000000)
b85a0000 b85a4000 kbdhid.sys Timestamp: unavailable (00000000)
b8430000 b8435000 Cdaudio.SYS Timestamp: unavailable (00000000)
b8594000 b8597000 Sfloppy.SYS Timestamp: unavailable (00000000)
b8420000 b8425000 Flpydisk.SYS Timestamp: unavailable (00000000)
b8418000 b841f000 Fdc.SYS Timestamp: unavailable (00000000)
b82d8000 b82e3000 tap0901.sys Timestamp: unavailable (00000000)
Finished dump check
************************** *********
I tried some VPN software from another company called CyberGhost. I got the following error then in blue screened again. The machine normally s stable with a good and well used WiFi internet connection. Now both of the installed VPN software is crashing my machine. What is being accessed, networkwise, that is causing the crash?
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
Loading dump file mini030615-02.dmp
----- 32 bit Kernel Mini Dump Analysis
DUMP_HEADER32:
MajorVersion 0000000f
MinorVersion 00000a28
DirectoryTableBase 0b800460
PfnDataBase 81c00000
PsLoadedModuleList 8055d720
PsActiveProcessHead 805638b8
MachineImageType 0000014c
NumberProcessors 00000004
BugCheckCode 00000051
BugCheckParameter1 00000004
BugCheckParameter2 00000001
BugCheckParameter3 e49565f8
BugCheckParameter4 000001e9
PaeEnabled 00000001
KdDebuggerDataBlock 8054d2e0
MiniDumpFields 00000dff
TRIAGE_DUMP32:
ServicePackBuild 00000300
SizeOfDump 00010000
ValidOffset 0000fffc
ContextOffset 00000320
ExceptionOffset 000007d0
MmOffset 00001068
UnloadedDriversOffset 000010a0
PrcbOffset 00001878
ProcessOffset 000024c8
ThreadOffset 00002728
CallStackOffset 00002988
SizeOfCallStack 0000091c
DriverListOffset 00003538
DriverCount 00000088
StringPoolOffset 00005d98
StringPoolSize 000012f8
BrokenDriverOffset 00000000
TriageOptions 00000041
TopOfStack b17436e4
DebuggerDataOffset 000032a8
DebuggerDataSize 00000290
DataBlocksOffset 00007090
DataBlocksCount 00000004
Windows XP Kernel Version 2600 (Service Pack 3) MP (4 procs) Free x86 compatible
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Fri Mar 06 17:14:43 2015
System Uptime: 0 days 0:07:41
start end module name
804d7000 806e5000 nt Checksum: 001F050A Timestamp: Thu Jul 04 03:
08:15 2013 (51D4D90F)
Unloaded modules:
b1ace000 b1af9000 kmixer.sys Timestamp: unavailable (00000000)
b23ee000 b2419000 kmixer.sys Timestamp: unavailable (00000000)
b24e9000 b24f4000 tap0901.sys Timestamp: unavailable (00000000)
b8759000 b875a000 drmkaud.sys Timestamp: unavailable (00000000)
b3d52000 b3d5f000 DMusic.sys Timestamp: unavailable (00000000)
b27d9000 b27e7000 swmidi.sys Timestamp: unavailable (00000000)
b2419000 b243c000 aec.sys Timestamp: unavailable (00000000)
b8606000 b8608000 splitter.sys Timestamp: unavailable (00000000)
b85a0000 b85a4000 kbdhid.sys Timestamp: unavailable (00000000)
b8430000 b8435000 Cdaudio.SYS Timestamp: unavailable (00000000)
b8594000 b8597000 Sfloppy.SYS Timestamp: unavailable (00000000)
b8420000 b8425000 Flpydisk.SYS Timestamp: unavailable (00000000)
b8418000 b841f000 Fdc.SYS Timestamp: unavailable (00000000)
b82d8000 b82e3000 tap0901.sys Timestamp: unavailable (00000000)
Finished dump check
**************************
I tried some VPN software from another company called CyberGhost. I got the following error then in blue screened again. The machine normally s stable with a good and well used WiFi internet connection. Now both of the installed VPN software is crashing my machine. What is being accessed, networkwise, that is causing the crash?
plse post the dmp file as asked ) ( for more info
ASKER
it points to :
IMAGE_NAME: aswSP.sysIMAGE_NAME: aswSP.sys this is related to avast
PROCESS_NAME: mmc.exe --> MMC, also known as “Microsoft Management Console
so i would uninstall avast - and reinstall it, or use another AV software
more info here : https://forum.avast.com/index.php?topic=103530.0
IMAGE_NAME: aswSP.sysIMAGE_NAME: aswSP.sys this is related to avast
PROCESS_NAME: mmc.exe --> MMC, also known as “Microsoft Management Console
so i would uninstall avast - and reinstall it, or use another AV software
more info here : https://forum.avast.com/index.php?topic=103530.0
ASKER
nobus,
I have uninstalled Avast and it crashed again, the dump is attached.
Below is a screen shot of my Network Adapters. The 'TAP-WIN32 Adapter V9' is the VPN adapter that causes the crash during installation. But now I can not even right click Properties or enable/Disable ANY of the adapters without the computer crashing even selecting right click Properties on the Network adapters heading causes a crash. Can I reinstall these adapters somehow?
Mini030715-07.dmp
I have uninstalled Avast and it crashed again, the dump is attached.
Below is a screen shot of my Network Adapters. The 'TAP-WIN32 Adapter V9' is the VPN adapter that causes the crash during installation. But now I can not even right click Properties or enable/Disable ANY of the adapters without the computer crashing even selecting right click Properties on the Network adapters heading causes a crash. Can I reinstall these adapters somehow?
Mini030715-07.dmp
ASKER
I have now discovered that if I try to view the properties of any piece of hardware in the Systems/Device Manager my computer crashes with a REGISTRY_ERROR blue screen. So as the VPN software tried to add the VPN Network Adapter to the device list it causes a crash. So why is the Device Manager to Registry interaction, including simply right clicking properties, causing a crash?
ok; what motherboard is this? model plse?
then i would start by installing all drivers for it - as the missing drivers seem to cause the problem
be aware that you may be unable to find XP drivers for the latest models of mobo's
then i would start by installing all drivers for it - as the missing drivers seem to cause the problem
be aware that you may be unable to find XP drivers for the latest models of mobo's
ASKER
nobus,
What drivers do you think are missing. The last time I used the Device Manager to check on a device was about two months ago when I checked my monitors properties and all was OK then. If I try to check my monitors, or any other devices, properties now the computer crashes with a REGISTRY_ERROR.
What drivers do you think are missing. The last time I used the Device Manager to check on a device was about two months ago when I checked my monitors properties and all was OK then. If I try to check my monitors, or any other devices, properties now the computer crashes with a REGISTRY_ERROR.
1394 -nvidia + tap adapter; but there may be lots lmore
why don't you just tell me the model - then i can look some up
why don't you just tell me the model - then i can look some up
ASKER
nobu,
Does this screen shot give you the information you need?
If I start the computer in Safe Mode with Networking the 1394 adapter is not shown but the NVIDIA adapter is and I can Enable it without the computer crashing. If I then start the computer in Normal Mode the computer will still crash if I select Properties or try to Enable/Disable any device listed. So I don't think that it is the Network adapter drivers that are causing the crashes. It is the act of using the Device Manager Management Console that is causing the crashes.
Does this screen shot give you the information you need?
If I start the computer in Safe Mode with Networking the 1394 adapter is not shown but the NVIDIA adapter is and I can Enable it without the computer crashing. If I then start the computer in Normal Mode the computer will still crash if I select Properties or try to Enable/Disable any device listed. So I don't think that it is the Network adapter drivers that are causing the crashes. It is the act of using the Device Manager Management Console that is causing the crashes.
ASKER CERTIFIED SOLUTION
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ASKER
nobus,
The drivers all installed except The RAID drivers and the Microsoft Audio driver. These would cause the same REGISTRY_ERROR crash.
The drivers all installed except The RAID drivers and the Microsoft Audio driver. These would cause the same REGISTRY_ERROR crash.
that simply is not true, and your dm shows it : 1394 -nvidia driver missing - and maybe others
did you updtae the drivers?
did you updtae the drivers?