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Exchange Server 2013 Shared Mailbox not working

I have a simple Dell Server running Windows Server 2012 with 2 Virtual servers. One is the Domain Controller and the other is my Exchange server 2013. My problem:
I use to have a Public Folder setup with Mail enabled called Sales.
I figured out that a Shared Mailbox was the better way to do it
I deleted the Public Folder Sales
I created a Shared Mailbox Sales
when I try to send email to Sales@mydomain.com it bounces back
before I created the Sales Shared Mailbox I setup another Shared Mailbox called Info
When I send email to Info@mydomain.com it works just fine.

I created the Sales shared mailbox the same way. Any ideas as to why it is not working? I have deleted and created the Sales shared mailbox many times thinking I was doing something wrong. It still is not working.

hassan afzal

Are you trying to send internal emails ? or from an externall account?
can we see the bounce back

cimcto

ASKER

This is a email link for external people to send email to our server for our sales people. I want all the sales people to have one inbox in their Outlook that they all can see and read emails from people requesting sales information from our company.

hassan afzal

have you enabled "allow external people to email " on the mailbox properties?

cimcto

ASKER

where do I do that? I mean I have lots of other email address on the same domain that is working just fine. I did not do anything to the "Info" shared mailbox when I created it and it receives external email just fine

hassan afzal

double click the shared mailbox -> go to mailbox features -> scroll down to message delivery restrictions, check the settings there.

cimcto

ASKER

It is set to:
Accept Message from:
All Senders

Reject Message from:
No Senders

hassan afzal

can we see the bounce back ?

cimcto

ASKER

I would prefer to not post that information, can you tell me what you are looking for in that message and maybe I can give you just that information?

ASKER CERTIFIED SOLUTION

cimcto