mkramer777
asked on
winmail.dat
Is there anyway of preventing the win mail.dat thing to happen when an outlook account sends an attachment to an aol account or to a mac computer or an iPhone? i have many users who do not use outlook and the messages they receive come this way. I have installed wimail openers on these other computers but was wondering if there was something on the outlook sender side of things that could fix this before it is sent.
ASKER
we don't use exchange. POP
In that case, check how you send out your email, in what format (TXT, RTF, HTML). Try to keep it on text or HTML.
If someone complained, use that as a starting point. Send exactly same email, but now try to change the format to TXT (could be ugly) or HTML. if the recipient now doesn't have a problem viewing it, you know what you should do (set to HTML by default)
If someone complained, use that as a starting point. Send exactly same email, but now try to change the format to TXT (could be ugly) or HTML. if the recipient now doesn't have a problem viewing it, you know what you should do (set to HTML by default)
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ASKER
are all outlook accounts that I install defaulted to not send in HTML?
I would think they ARE set to send in HTML by default, but there are many cases where a user makes some changes for various reasons. No harm in taking a look to what they have it set to IMO.
ASKER
Ok. So say they have it set to HTML and it still sends to aol and mac computers as win mail, then what are my options?
try the following links:
http://support.microsoft.com/kb/138053
Great MS KB article
http://www.slipstick.com/problems/outlook-is-sending-winmail-dat-attachments/
This one is basically what I already mentioned but has some additional steps. This is also what I have successfully used in the past with our executives who love sending to aol accounts...
http://support.microsoft.com/kb/138053
Great MS KB article
http://www.slipstick.com/problems/outlook-is-sending-winmail-dat-attachments/
This one is basically what I already mentioned but has some additional steps. This is also what I have successfully used in the past with our executives who love sending to aol accounts...
Here's a MS Support document that describes this problem and also a solution:
http://support.microsoft.com/kb/821750
In short, sometimes the Exchange server sends out an email in RTF format, the receiving mail server will have no way other than displaying a winmail.dat file for the user. Solution is to set your Exchange server to NEVER send as RTF (no problem, as txt and html are still viable).