RDS Licenses is only allowing 2 simultaneous users, but I have 9 licenses installed

I have a VM windows server 2012 as a terminal server.  It has 9 cals installed but only letting 2 users at a time.  I am the administrator and it won't let me remote in, not even on the host machine's Hyper-v session no without bumping one of the users.  I configured it to allow all connections to be used simultaneously though.  What am I missing?
mcurran1Asked:
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Cliff GaliherCommented:
If the RDS server is a guest VM then logging into the hyper-v host would have no licensing effect on that guest. If logging into the host is kicking users off the VM then you have core networking issues, not RDS configuration issues. Look at things like your NICs or switches that may be failing or have security features that aren't virtualization friendly.
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mcurran1Author Commented:
They don't get automatically bumped off, there is a prompt to select a user to disconnect so that you can log in.
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Cliff GaliherCommented:
Are you sure your users are logging into a VM configured as an RDS guest?? Hyper-V's VM isolation would never allow the host to see who is logged into a VM to provide such a selection screen. Either RDS was inadvertently configured on the host or some other significant misconfiguratjon (DNS, assigning the same IP address to multiple machines, breaking the virtual switch) has occurred.
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mcurran1Author Commented:
If I am understanding you correctly, I may have not explained it quite well.  If the 2 users are on the terminal server, no one else can remote in to that terminal server, either by being on the host and logging into the vm terminal server from the Hyper-v nor by RDS from any other machine.  I can remote into the host and login into the host at the box itself just fine, but not into the vm terminal server.  Does that change the outcome of what you are trying to explain.  I may not understand the total concept what you are explaining either...  :)
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Cliff GaliherCommented:
Ahh, that is a very different scenario.

Did you use the scenario wizard to set up your RDS environment? Have you looked at the licensing troubleshooter tool? Did you specify the licensing server in server manager? You may have licenses, but if the RDS session host can't contact the license server because it can't find it or doesn't know about it, it'll limit you to two connections.
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mcurran1Author Commented:
No I didn't not do it through a wizard.  No to the tool, where is the tool? I did specify a server in the Server Farm.  Look at the images.License-Manager.JPGRD-Connection.JPG
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mcurran1Author Commented:
Is the second image a problem?
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mcurran1Author Commented:
On the second image, if I click on servers, the terminal server is there and manageability is online.
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Cliff GaliherCommented:
Yes. If you don't have an RDCB (the wizard deploys this for you) then you have to manually set a bunch of settings via GPO. It isn't trivial. It is better to simply deploy an RDCB.
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mcurran1Author Commented:
Okay I had to add that role to the server.  does this require a reboot or where is the deployment wizard?  I don't see it under tools/terminal services
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Cliff GaliherCommented:
You are really too far down the road for the wizard now, unless you want to rip it all out and restart. The wizard is a choice when you run add roles and features. One of then first screens is the remote desktop scenario-based deployment. Choosing that kicks off a highly automated wizard that adds the roles you need and does basic configuration.
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mcurran1Author Commented:
Well don't want to start all over.  Where should we go from here?  I need the terminal server to recognize all the cals.
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Cliff GaliherCommented:
Which, to be clear, doesn't mean you didn't need the RDCB role. It was still wise to install that. The RDCB still manages your entire RDS deployment. I'm only saying that the wizard you are looking for is no longer helpful. It isn't a part of the RDCB role. It deploys the RDCB so you wouldn't have had to. But since you already have, we're beyond the wizard at this point.

Now that you have an RDCB, you can view properties for your entire deployment (the second screenshot above that was just an error.) You want to create a collection, set the license server and licensing type (per user or per device ) and then things should work for you.
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mcurran1Author Commented:
Sweet.  I however don't completely understand the second part.  I wish I knew more about this part... as do you.  :)  I don't know for sure as I don't know how to view the properties of the RDCB since I don't know how to get to it.  I know of the Gateway manager and the licensing manager.  I do know it is per user, that way anyone can remote in (within the limit of the cals).  Can you tell me what I should looking for to get to the RDCB so that I can view its properties?
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mcurran1Author Commented:
By the way I really appreciate how patient you are with me.  :)
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Cliff GaliherCommented:
In server manager, click on remote desktop services on the left pane. In the main window will be a graphical representation of your deployment *and* a quickstart guide at the top. Follow the quickstart guide.
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mcurran1Author Commented:
So, I don't know if I did this right, but I called the group "Terminal Server" group and put that server in it.  It is now in the graphical representation below.  Is there more to this?  Man I feel lost.
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Cliff GaliherCommented:
Yes, there is more. As I said, follow the quickstart.

I am not trying to be difficult. But "lost" might be the right analogy here. Imagine ancient calling you, saying they are trying to find your house, but they got lost.

"Where are you?"
"I don't know."
"See any landmarks? Stores? Street signs?"
"dude, I'm lost and confused!"
"Well, I can't tell you where to go if I don't know where you are..."

I know you are lost, and I know it is frustrating, but you haven't given me much to help you get unlost recently, and I can only do so much...
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mcurran1Author Commented:
Okay I understand, what would help?  Can I do some screen shots of the server? or should I be seeking another source of help?  Sorry about all this.
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mcurran1Author Commented:
I did go throught the quick start of the five steps... I don't think i want to put our server to the cloud... so I opted not to do that.
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Cliff GaliherCommented:
Have you tested your deployment now? Are you still stuck at two logons?
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mcurran1Author Commented:
Yes, still stuck at 2  However, I just got word from one of the users that he keeps getting bumped out automatically...  Like you had mentioned in the beginning.
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Cliff GaliherCommented:
Now that you have the RDCB role, you should have access to the necessary tools to at least troubleshoot the issue. Start with this and let us know if/where you get stuck.

http://blogs.technet.com/b/askperf/archive/2013/09/20/rd-licensing-configuration-on-windows-server-2012.aspx
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mcurran1Author Commented:
Thanks for your help!
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Cliff GaliherCommented:
Glad that worked.
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Windows Server 2012

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