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PowerPoint 2011 formatting issues

A client of mine has three users, all using MacBook Pros and Office 2011 for Mac Home and Business (version 14.4.8). When users A and B open a PowerPoint presentation, the formatting looks correct. However, when user C opens the same PowerPoint presentation, the formatting looks horrible - words running off the page, text alignment is off, etc. It happens on multiple presentations to the same user. All user are on the exact same release of Office 2011. Any ideas?

Echo_S

On the PC, not having a local printer driver installed and set as the default printer is often the cause for these kinds of display issues. Not sure about on a Mac, but it would be worth trying. You don't have to have an actual printer installed -- you just need the printer driver, and it needs to be set as the default printer. This is because PPT relies heavily on the printer driver for its display. (I know, I know.)

The other thing that comes to mind is a missing font. What font is being used in these presentations?

Troy Hector

ASKER

@Echo_S - thanks for the quick reply. All three users have the same printer installed and set to default. I will check the font.

Troy Hector

ASKER

Any other ideas on this issue as it is still prevalent?

Echo_S

No, sorry. What about the font? Is the font in use installed on the system?

If that's not it, I'd trash that user's preferences and see if it resolves.

Troy Hector

ASKER

@Echo_S - they all have the same fonts installed. What is the best way to delete the preferences of the affected user?

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Echo_S

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Troy Hector

ASKER

That did the trick. Thanks @Echo-S

Echo_S

Oh, yay, glad to hear it.