Excel 2013 insufficient resources when first open and trying to save even a blank worksheet on 2012R2 Terminal server.

I have a couple users on a 2012R2 server that cannot run Excel.  They can't even open a blank worksheet without getting the "Not enough resources..." error.  They are a 2012R2 VM with plenty of resources.
kcfconsultingAsked:
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mvalencia2003Commented:
1. restart the computer,
2. remove & re install office ,

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Cliff GaliherCommented:
Can you define "plenty" of resources? I often see RDA servers with too little memory for the number of users.
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kcfconsultingAuthor Commented:
Again,  the user can't save a blank SS.   8VCPUs   32GB 5 users
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SteveCommented:
this is often caused by old temp files that are confusing Excel.
try clearing out the users' temp folders and see if it solves.
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kcfconsultingAuthor Commented:
Already tried that and it didn't work.
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SteveCommented:
as it works for some users and not others, it's something relating to the users profile. Are you using roaming profiles? could you try a new profile to confirm if the profile is the issue?
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kcfconsultingAuthor Commented:
I'm trying to avoid creating a new profile.  I know recreating will fix it but resetting all settings manually is a real PITA. I was looking for a fix other than that.
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SteveCommented:
while I agree recreating a profile is a pain, it is a valid diagnostic step. you can always go back to the old profile after you've completed the test, to avoid the user moaning.

and you didn't advise if you are using roaming profiles or not.....
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