have win8 2 accounts both admin can't remove password on one of them

when I log into one of them which is admin I go to manage accounts from cpanel ,I don't have remove password option!
I can change account type or remove account but no password removal.
I forgot my password on the second account and cannot move to picture gesture option which I do remember.
Please help
LVL 10
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

If it is an m$ account, not a local account, then you have to change the password via the m$ website. You can't do it locally on the PC.

aboo_sAuthor Commented:
It's all local ,I never trust any big corp. with my privacy!
JohnBusiness Consultant (Owner)Commented:
Is the account you cannot change the account you first made when you initially started up Windows 8 the first time?
Introduction to Web Design

Develop a strong foundation and understanding of web design by learning HTML, CSS, and additional tools to help you develop your own website.

aboo_sAuthor Commented:
I think it is the first ,although I don't really remember.
JohnBusiness Consultant (Owner)Commented:
The first account is the main administrator account in Windows 7 and Windows 8/8.1 because the administrator account is disabled. So you generally cannot change it.
aboo_sAuthor Commented:
So you are actually saying I cannot change the password!
Can I login using pattern (picture) ?this I do remember.I just can't seem to switch to it.
JohnBusiness Consultant (Owner)Commented:
You cannot delete the first account but in PC Settings, Users, you should be able to change the password. That should work unless the system is damaged.
Boot the PC using the UBCD, it includes an "NT Offline password and Registry Editor". With it you can enable the Administrator account, then boot into that to change the other Admin's password (Remember to disable the Administrator account again after that), or you should also be able to reset the local accounts to an empty password.

aboo_sAuthor Commented:
Thank you , I have already tried the NT Offline pwd.. I tried to blank the password but the it gave a message about not being able to mount the drive or something. I however haven't tried to activate admin account so I will try that.
If it can't mount the disk that is probably because of the disk controller not being supported. Check the BIOS for any different settings for the SATA controller, like IDE, Compatibility etc., which you can temporarily use when you boot the CD. If there is no such setting, move the disk to another PCand try booting with the UBCD there to change the password. Don't boot the HD from that other PC though.
aboo_sAuthor Commented:
The only setting there is either UEFI or Legacy ,I had to turn it to Legacy to be able to boot from USB.
Then temporarily connect the disk to another PC.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
If the computer will start, try running DISM.

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

I am not sure if your login will allow Run as Administrator.
aboo_sAuthor Commented:
Sorry to have bothered you with this apparently unsolvable question!
Thanks for your time all.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.