Asta Cu
asked on
Microsoft Backup error 0x80071A90
A 64 bit Dell running Windows 7 Home Premium started popping up Dell Backup errors, which has not been in use. Found how to change services settings from Automatic on the related/dependent service to Manual, rebooted and that problem stopped. BUT, when configuring and running Windows Backup, after creating a recovery disk, half-way through the backup to an external USB Seagate drive, this error pops up.
Any ideas?
Thanks a bunch.
":0) Asta
Any ideas?
Thanks a bunch.
":0) Asta
Are you having any issues with Windows Update? Make sure you have the services Background Intelligent Transfer Service, Cryptographic Service, and Windows Update. For Windows Backup, you also need to make sure you have Volume Shadow Copy service.
ASKER
Thanks, Scott.
Windows Update ran without problems. Verified that the pertinent services you listed were set to automatic. Is that correct? Or should it be Automatic/delay type of setting?
After several reboots, the backup did run, but comment not all were backed up. How do we discover what was not backed up and why? Would this be in the event log?
Windows Update ran without problems. Verified that the pertinent services you listed were set to automatic. Is that correct? Or should it be Automatic/delay type of setting?
After several reboots, the backup did run, but comment not all were backed up. How do we discover what was not backed up and why? Would this be in the event log?
Volume Shadow Copy should be manual, but I doubt that is the issue. Could you take a screenshot when it says not all files were backed up?
Check the obvious, make sure to run as administrator, or in an administrator account. Chkdsk the drive you are backing up to. Turn off any Anti-virus while backing up.
If none of these seem to solve it, run FRST http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and post the log.
Check the obvious, make sure to run as administrator, or in an administrator account. Chkdsk the drive you are backing up to. Turn off any Anti-virus while backing up.
If none of these seem to solve it, run FRST http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and post the log.
I would like to see those Dell Backup errors. Can you take screen shots of them? Or are they listed in EventViewer?
ASKER
Thanks again. I Will report back later today when I get back to the computer and run some of the recommended things.
ASKER
Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications. This was the only error in Event Log that I found originally after the failure. Prior to this, we could not even get the Windows Backup or the Dell to run. After disabling the Dell DataSafe Backup, we were able to run the backup through to completion, but a pop up stated not all files could be backed up. Since this is the only use on this system and is also the administrative account, there is a lot wrong here.
Where else would I see these backup error details? Or should I try to rerun the backup again? On my own system, as administrator I see things like Network services, etc., but on this system only Local services.
Thank for the VSS info, it is set to Manual.
Where else would I see these backup error details? Or should I try to rerun the backup again? On my own system, as administrator I see things like Network services, etc., but on this system only Local services.
Thank for the VSS info, it is set to Manual.
Go ahead and run command prompt as administrator.
sfc /scannow
Upload the log once it's done and let us know the message it comes up with. Sounds like there might be corrupted files. It could also be possible that the Dell DataSafe Backup is interfering just by being there. Though, my guess is that there are inaccessible files, whether it's a permission issue or a hard drive issue.
sfc /scannow
Upload the log once it's done and let us know the message it comes up with. Sounds like there might be corrupted files. It could also be possible that the Dell DataSafe Backup is interfering just by being there. Though, my guess is that there are inaccessible files, whether it's a permission issue or a hard drive issue.
ASKER
Here is the result of the scan you recommended above with McAfee turned off.
Additional scan result of Farbar Recovery Scan Tool (x64) Version: 08-03-2015 03
Ran by Michelle-PC at 2015-03-09 11:05:01
Running from C:\Users\Michelle-PC\Downl oads
Boot Mode: Normal
========================== ========== ========== ========== ==
==================== Security Center ========================
(If an entry is included in the fixlist, it will be removed.)
AV: McAfee Anti-Virus and Anti-Spyware (Disabled - Up to date) {ADA629C7-7F48-5689-624A-3 B76997E089 2}
AS: McAfee Anti-Virus and Anti-Spyware (Disabled - Up to date) {16C7C823-5972-5907-58FA-0 004E2F9422 F}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-D A132C1ACF4 6}
FW: McAfee Firewall (Enabled) {959DA8E2-3527-57D1-4915-9 24367AD4FE 9}
==================== Installed Programs ======================
(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)
4500_Help (x32 Version: 1.00.0000 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Photoshop 7.0.1 (HKLM-x32\...\Adobe Photoshop 7.0.1) (Version: 7.0.1 - Adobe Systems, Inc.)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7A D7-1033-7B 44-AB00000 00001}) (Version: 11.0.10 - Adobe Systems Incorporated)
AnswerWorks 5.0 English Runtime (HKLM-x32\...\{DBCC73BA-C6 9A-4BF5-B4 BF-F07501E E7039}) (Version: 5.0.7 - Vantage Software Technologies)
Apple Application Support (HKLM-x32\...\{78002155-F0 25-4070-85 B3-7C04535 61701}) (Version: 3.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9D D9-4BA5-91 5A-F0FC0A1 B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bing Bar (HKLM-x32\...\{3365E735-48 A6-4194-99 88-CE59AC5 AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
Blio (HKLM-x32\...\{400182B4-CA 55-46A9-9D 88-F8413DC FB36D}) (Version: 2.3.7140 - K-NFB Reading Technology, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4 EB0-81E3-2 B57E8B9DE8 D}) (Version: 3.0.0.10 - Apple Inc.)
bpd_scan (x32 Version: 3.00.0000 - Hewlett-Packard) Hidden
BPDSoftware (x32 Version: 50.0.165.000 - Hewlett-Packard) Hidden
BPDSoftware_Ini (x32 Version: 1.00.0000 - Hewlett-Packard) Hidden
BufferChm (x32 Version: 130.0.331.000 - Hewlett-Packard) Hidden
ChromecastApp (HKU\S-1-5-21-4280352876-3 586906441- 1766968084 -1000\...\ {079ede36- 133d-44b0- 8053-c7c1f a8d2e0d}_i s1) (Version: 1.5.1383.0 - Google Inc.)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3 D2-498B-99 EA-163AF9A E6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3 F6-4635-8E 8A-231306D 810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59 B4-46B7-AF 81-5F2D94D 7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Conexant SmartAudio HD (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.50.8.0 - Conexant)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-71 89-430A-B8 1D-739FF8A 7A554}) (Version: 2.0.0 - Dell Inc.)
Cozi (HKLM-x32\...\{EA1F3D6C-A6 F5-4CDC-B0 D3-9C56C06 B4D29}) (Version: 1.0.6505.38692 - Cozi Group, Inc.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB 70-4103-A1 E3-66C9BC2 EFB49}) (Version: 9.4.67 - Dell Inc.)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A 97-47AA-AD 73-152C08A 15B04}) (Version: 9.4.67 - Dell Inc.)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-4 77B-9D9A-1 A1836BE4E0 5}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9A CB-410D-A7 DC-7A3D023 CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell MusicStage (HKLM-x32\...\{3BD7DD08-99 1B-4A2F-A1 65-614ED14 EAADD}) (Version: 1.6.225.0 - Fingertapps)
Dell PhotoStage (HKLM-x32\...\{E4335E82-17 B3-460F-9E 70-39D9BC2 69DB3}) (Version: 1.5.0.130 - ArcSoft)
Dell Stage (HKLM-x32\...\{FE182796-F6 BA-486A-85 90-89B7E8D 1D60F}) (Version: 1.7.209.0 - Fingertapps)
Dell Stage Remote (HKLM-x32\...\{AF4D3C63-00 9B-4A17-B0 2E-D395065 DD3F0}) (Version: 2.0.0.43 - ArcSoft)
Dell Support Center (HKLM\...\Dell Support Center) (Version: 3.1.5907.16 - Dell Inc.)
Dell Support Center (Version: 3.1.5907.16 - PC-Doctor, Inc.) Hidden
Dell VideoStage (HKLM-x32\...\InstallShiel d_{DCE0E79 A-B9AC-41A C-98C1-7EF 0538BCA7F} ) (Version: 1.3.0.2513 - CyberLink Corp.)
Dell VideoStage (x32 Version: 1.3.0.2513 - CyberLink Corp.) Hidden
Dell Wireless Driver Installation (HKLM-x32\...\{451517F1-7E 41-400B-AA 36-FB7E256 3526D}) (Version: 9.0 - Dell)
Destinations (x32 Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 130.0.465.000 - Hewlett-Packard) Hidden
DocMgr (x32 Version: 130.0.000.000 - Hewlett-Packard) Hidden
DocProc (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Fax (x32 Version: 130.0.418.000 - Hewlett-Packard) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.115 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F 8B-11E3-9C 40-B8AC6F9 7B88E}) (Version: 7.1.2.2041 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-49 65-11d4-9B 18-009027A 5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GoToAssist Corporate (HKLM-x32\...\GoToAssist) (Version: 10.4.0.896 - Citrix Online, a division of Citrix Systems, Inc.)
GPBaseService2 (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
High-Definition Video Playback (x32 Version: 7.3.10000.0.0 - Nero AG) Hidden
HP Document Manager 2.0 (HKLM\...\HP Document Manager) (Version: 2.0 - HP)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HP Smart Web Printing 4.51 (HKLM\...\HP Smart Web Printing) (Version: 4.51 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Update (HKLM-x32\...\{912D30CF-F3 9E-4B31-AD 9A-123C6B7 94EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0000 - Microsoft) Hidden
HPPhotoSmartDiscLabelConte nt1 (x32 Version: 2.04.0000 - Hewlett-Packard) Hidden
HPPhotosmartEssential (x32 Version: 2.04.0000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
iCloud (HKLM\...\{309768A4-A2BB-4 930-A5A2-8 169678C9B4 C}) (Version: 4.0.6.28 - Apple Inc.)
Intel(R) Control Center (HKLM-x32\...\{F8A9085D-4C 7A-41a9-8A 77-C8998A9 6C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel(R) Management Engine Components (HKLM-x32\...\{65153EA5-8B 6E-43B6-85 7B-C6E4FC2 5798A}) (Version: 8.0.0.1351 - Intel Corporation)
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2B BD-4360-9C 76-B9AC9A5 886EA}) (Version: 9.17.10.3347 - Intel Corporation)
Intel(R) Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-96 3A-4aae-86 C1-DC237C4 A49FC}) (Version: 11.1.0.1006 - Intel Corporation)
Intel(R) USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5 E9-4029-9D F7-95650D0 40CF2}) (Version: 1.0.4.220 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{6199B534-A1B6-4 6ED-873B-9 7B0ECF8F81 E}) (Version: 1.23.216.0 - Intel Corporation)
J4500 (x32 Version: 50.0.165.000 - Hewlett-Packard) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
McAfee SiteAdvisor (HKLM-x32\...\{35ED3F83-4B DC-4c44-8E C6-6A8301C 7413A}) (Version: 3.7.194 - McAfee, Inc.)
McAfee Total Protection (HKLM-x32\...\MSC) (Version: 12.8.992 - McAfee, Inc.)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-4 5AD-9B20-C ADF4CABA13 2} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.Sin gleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4 A84-BDB8-2 E5A4BB71E0 0}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6 AA-473D-9B 06-AA3DD01 FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc 18-4c49-8c bf-51240c8 9a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c 30-493c-8f 6a-2b0f04e 2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4 b0d-927d-6 e54b3d3102 8}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C 97-3A2B-B6 44-573B06A 0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30 C0-39D9-BD 6F-21E6EC1 60475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D 24-3E06-BC B8-725134A DF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-EC C6-35A9-88 E4-87755C0 7200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-3 5EC-8441-6 616F567A0F 7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1A DE-321E-81 67-68EF0DE 699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 36.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 36.0 (x86 en-US)) (Version: 36.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaint enanceServ ice) (Version: 36.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-82 4D-4B8E-BD 72-8C5DCDC 52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4 DC-41A2-90 1E-8C11F04 4BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
Officejet J4500 Series (HKLM\...\{E11448F2-0B44-4 239-B04E-D 88FE743E92 9}) (Version: 13.0 - HP)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92 F4-4B7A-B5 EE-14294C6 6AB61}) (Version: 1.3.0 - Microsoft Corporation)
ProductContext (x32 Version: 50.0.165.000 - Hewlett-Packard) Hidden
Quicken 2004 (x32 Version: 13.00.0000 - Intuit) Hidden
Quicken 2008 (HKLM-x32\...\{3B0F52AC-EF 5C-4831-B2 21-06C782E 41280}) (Version: 17.1.1.24 - Intuit)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65 D4-4463-87 AB-BB2C859 C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Scan (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Search Protect (HKLM-x32\...\SearchProtec t) (Version: 2.17.2.3 - Client Connect LTD) <==== ATTENTION
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-00 3D-0000-00 00-0000000 FF1CE}_Off ice14.Sing leImage_{D E28B448-32 E8-4E8F-84 F0-A52B21A 49B5B}) (Version: - Microsoft)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4 D71-8134-0 3407888C05 4}) (Version: 10.0.0 - McAfee)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17 BF-4EC0-81 F2-27D30EC 30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 7.2 (HKLM-x32\...\{24991BA0-F0 EE-44AD-9C C8-5EC50AE CF6B7}) (Version: 7.2.103 - Skype Technologies S.A.)
SmartWebPrinting (x32 Version: 130.0.457.000 - Hewlett-Packard) Hidden
SolutionCenter (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Status (x32 Version: 130.0.469.000 - Hewlett-Packard) Hidden
SyncUP (HKLM-x32\...\{D92C9CCE-E5 F0-4125-97 7A-0590F32 25B74}) (Version: 10.2.16500 - Nero AG)
SyncUP (x32 Version: 1.12.11500.11.105 - Nero AG) Hidden
Toolbox (x32 Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (x32 Version: 130.0.422.000 - Hewlett-Packard) Hidden
Wajam (HKLM-x32\...\WajaInterEnh ance) (Version: 2.22.2.19 (i2.6) - WajaInterEnhance) <==== ATTENTION
WebReg (x32 Version: 130.0.132.017 - Hewlett-Packard) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite ) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4 C1-44BA-B8 5D-5C6D52E 2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version: - )
Zinio Reader 4 (HKLM-x32\...\ZinioReader4 ) (Version: 4.2.4164 - Zinio LLC)
Zinio Reader 4 (x32 Version: 4.2.4164 - Zinio LLC) Hidden
==================== Custom CLSID (selected items): ==========================
(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)
CustomCLSID: HKU\S-1-5-21-4280352876-35 86906441-1 766968084- 1000_Class es\CLSID\{ 0F22A205-C FB0-4679-8 499-A6F44A 80A208}\In procServer 32 -> C:\Users\Michelle-PC\AppDa ta\Local\G oogle\Upda te\1.3.25. 5\psuser_6 4.dll No File
CustomCLSID: HKU\S-1-5-21-4280352876-35 86906441-1 766968084- 1000_Class es\CLSID\{ 90B3DFBF-A F6A-4EA0-8 899-F33219 4690F8}\In procServer 32 -> C:\Users\Michelle-PC\AppDa ta\Local\G oogle\Upda te\1.3.24. 15\psuser_ 64.dll No File
CustomCLSID: HKU\S-1-5-21-4280352876-35 86906441-1 766968084- 1000_Class es\CLSID\{ C3BC25C0-F CD3-4F01-A FDD-41373F 017C9A}\In procServer 32 -> C:\Users\Michelle-PC\AppDa ta\Local\G oogle\Upda te\1.3.26. 9\psuser_6 4.dll (Google Inc.)
CustomCLSID: HKU\S-1-5-21-4280352876-35 86906441-1 766968084- 1000_Class es\CLSID\{ D0336C0B-7 919-4C04-8 CCE-2EBAE2 ECE8C9}\In procServer 32 -> C:\Users\Michelle-PC\AppDa ta\Local\G oogle\Upda te\1.3.25. 11\psuser_ 64.dll No File
CustomCLSID: HKU\S-1-5-21-4280352876-35 86906441-1 766968084- 1000_Class es\CLSID\{ E8CF3E55-F 919-49D9-A BC0-948E6C B34B9F}\In procServer 32 -> C:\Users\Michelle-PC\AppDa ta\Local\G oogle\Upda te\1.3.26. 9\psuser_6 4.dll (Google Inc.)
==================== Restore Points =========================
03-02-2015 10:17:06 McAfee Vulnerability Scanner
11-02-2015 11:05:59 Windows Update
12-02-2015 18:53:00 Windows Update
13-02-2015 10:30:32 McAfee Vulnerability Scanner
25-02-2015 10:47:32 Windows Update
26-02-2015 10:27:30 Windows Update
01-03-2015 15:33:45 McAfee Vulnerability Scanner
06-03-2015 11:00:29 McAfee Vulnerability Scanner
06-03-2015 11:31:47 Windows Modules Installer
08-03-2015 08:41:25 Windows Backup
08-03-2015 08:43:29 Windows Backup
08-03-2015 09:12:39 Windows Backup
08-03-2015 10:23:34 Windows Backup
==================== Hosts content: ==========================
(If needed Hosts: directive could be included in the fixlist to reset Hosts.)
2009-07-13 19:34 - 2009-06-10 14:00 - 00000824 ____A C:\Windows\system32\Driver s\etc\host s
==================== Scheduled Tasks (whitelisted) =============
(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)
Task: {1B48C43C-1134-4398-96F5-6 2BFF931EEB F} - System32\Tasks\Adobe Acrobat Update Task => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeA RM.exe [2014-12-19] (Adobe Systems Incorporated)
Task: {59F4235D-0B4D-49A7-943B-2 7F9CE91FE1 A} - System32\Tasks\GoogleUpdat eTaskMachi neUA1cec82 a512b9330 => C:\Program Files (x86)\Google\Update\Google Update.exe [2014-10-15] (Google Inc.)
Task: {5B248AB9-8324-4DA6-A95F-5 EE6B6C403D 5} - System32\Tasks\GoogleUpdat eTaskMachi neCore => C:\Program Files (x86)\Google\Update\Google Update.exe [2014-10-15] (Google Inc.)
Task: {6201E830-2224-437E-8359-0 5328025683 1} - System32\Tasks\AVG-Secure- Search-Upd ate_1214tb _rel => C:\Program Files (x86)\AVG SafeGuard toolbar\AVG-Secure-Search- Update_121 4tb.exe [2014-12-11] ()
Task: {92058ECA-43B7-4873-86DE-7 0F13CF2422 C} - System32\Tasks\GoogleUpdat eTaskUserS -1-5-21-42 80352876-3 586906441- 1766968084 -1000Core => C:\Users\Michelle-PC\AppDa ta\Local\G oogle\Upda te\GoogleU pdate.exe [2014-10-04] (Google Inc.)
Task: {D2DC1ABB-3DE6-4879-B17A-5 E2C8AA1468 D} - System32\Tasks\GoogleUpdat eTaskUserS -1-5-21-42 80352876-3 586906441- 1766968084 -1000UA => C:\Users\Michelle-PC\AppDa ta\Local\G oogle\Upda te\GoogleU pdate.exe [2014-10-04] (Google Inc.)
Task: {D57E75EC-5FB9-4CCE-91C7-6 AF2BBCE05D 4} - System32\Tasks\OfficeSoftw areProtect ionPlatfor m\SvcResta rtTask => Sc.exe start osppsvc
Task: {D9BD87A9-4885-4227-9D95-1 3A8DD39566 7} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macrom ed\Flash\F lashPlayer UpdateServ ice.exe [2015-02-07] (Adobe Systems Incorporated)
Task: {E1EBDA4E-0055-4E70-B4BE-0 708F84315B B} - System32\Tasks\AVG-Secure- Search-Upd ate_1214tb _rmv => C:\Program Files (x86)\AVG SafeGuard toolbar\AVG-Secure-Search- Update_121 4tb.exe [2014-12-11] ()
Task: {E26C5A5C-025E-48E1-B4AA-8 B7AE06DE6F 5} - System32\Tasks\Apple\Apple SoftwareUp date => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macrom ed\Flash\F lashPlayer UpdateServ ice.exe
Task: C:\Windows\Tasks\AVG-Secur e-Search-U pdate_1214 tb_rel.job => C:\Program Files (x86)\AVG SafeGuard toolbar\AVG-Secure-Search- Update_121 4tb.exe
Task: C:\Windows\Tasks\AVG-Secur e-Search-U pdate_1214 tb_rmv.job => C:\Program Files (x86)\AVG SafeGuard toolbar\AVG-Secure-Search- Update_121 4tb.exe
Task: C:\Windows\Tasks\GoogleUpd ateTaskMac hineCore.j ob => C:\Program Files (x86)\Google\Update\Google Update.exe
Task: C:\Windows\Tasks\GoogleUpd ateTaskMac hineUA1cec 82a512b933 0.job => C:\Program Files (x86)\Google\Update\Google Update.exe
Task: C:\Windows\Tasks\GoogleUpd ateTaskUse rS-1-5-21- 4280352876 -358690644 1-17669680 84-1000Cor e.job => C:\Users\Michelle-PC\AppDa ta\Local\G oogle\Upda te\GoogleU pdate.exe
Task: C:\Windows\Tasks\GoogleUpd ateTaskUse rS-1-5-21- 4280352876 -358690644 1-17669680 84-1000UA. job => C:\Users\Michelle-PC\AppDa ta\Local\G oogle\Upda te\GoogleU pdate.exe
==================== Loaded Modules (whitelisted) ==============
2014-12-11 09:59 - 2014-12-11 09:58 - 02794520 ____N () C:\Program Files (x86)\AVG SafeGuard toolbar\AVG-Secure-Search- Update_121 4tb.exe
2012-10-02 03:14 - 2011-12-15 15:34 - 00094208 _____ () C:\Windows\System32\IccLib Dll_x64.dl l
2014-07-31 12:16 - 2014-07-31 12:16 - 01044776 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
2015-02-21 10:34 - 2015-02-17 15:44 - 01117512 _____ () C:\Program Files (x86)\Google\Chrome\Applic ation\40.0 .2214.115\ libglesv2. dll
2015-02-21 10:34 - 2015-02-17 15:44 - 00211272 _____ () C:\Program Files (x86)\Google\Chrome\Applic ation\40.0 .2214.115\ libegl.dll
2015-02-21 10:34 - 2015-02-17 15:44 - 09171272 _____ () C:\Program Files (x86)\Google\Chrome\Applic ation\40.0 .2214.115\ pdf.dll
2012-10-02 01:53 - 2011-12-16 11:39 - 01198872 _____ () C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\ACE.dll
2015-02-07 10:43 - 2015-02-07 10:43 - 16852144 _____ () C:\Windows\SysWOW64\Macrom ed\Flash\N PSWF32_16_ 0_0_305.dl l
==================== Alternate Data Streams (whitelisted) =========
(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)
AlternateDataStreams: C:\Users\Michelle-PC\Downl oads\Re- Retirement Opportunities.eml:OECustom Property
AlternateDataStreams: C:\Users\Michelle-PC\Downl oads\This is US.eml:OECustomProperty
==================== Safe Mode (whitelisted) ===================
(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)
HKLM\SYSTEM\CurrentControl Set\Contro l\SafeBoot \Minimal\M CODS => ""=""
HKLM\SYSTEM\CurrentControl Set\Contro l\SafeBoot \Minimal\m cpltsvc => ""=""
HKLM\SYSTEM\CurrentControl Set\Contro l\SafeBoot \Network\G oToAssist => ""="Service"
HKLM\SYSTEM\CurrentControl Set\Contro l\SafeBoot \Network\M cMPFSvc => ""="Service"
HKLM\SYSTEM\CurrentControl Set\Contro l\SafeBoot \Network\M CODS => ""=""
HKLM\SYSTEM\CurrentControl Set\Contro l\SafeBoot \Network\m cpltsvc => ""=""
HKLM\SYSTEM\CurrentControl Set\Contro l\SafeBoot \Network\m fefire => ""="Driver"
HKLM\SYSTEM\CurrentControl Set\Contro l\SafeBoot \Network\m fefirek => ""="Driver"
HKLM\SYSTEM\CurrentControl Set\Contro l\SafeBoot \Network\m fefirek.sy s => ""="Driver"
HKLM\SYSTEM\CurrentControl Set\Contro l\SafeBoot \Network\m fehidk => ""="Driver"
HKLM\SYSTEM\CurrentControl Set\Contro l\SafeBoot \Network\m fehidk.sys => ""="Driver"
HKLM\SYSTEM\CurrentControl Set\Contro l\SafeBoot \Network\m fevtp => ""="Driver"
==================== EXE Association (whitelisted) ===============
(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)
==================== Other Areas ========================== ==
(Currently there is no automatic fix for this section.)
HKU\S-1-5-21-4280352876-35 86906441-1 766968084- 1000\Contr ol Panel\Desktop\\Wallpaper -> C:\Users\Michelle-PC\AppDa ta\Roaming \Microsoft \Windows\T hemes\Tran scodedWall paper.jpg
DNS Servers: 192.168.1.254
==================== MSCONFIG/TASK MANAGER disabled items ==
(Currently there is no automatic fix for this section.)
MSCONFIG\startupfolder: C:^ProgramData^Microsoft^W indows^Sta rt Menu^Programs^Startup^Adob e Gamma Loader.lnk => C:\Windows\pss\Adobe Gamma Loader.lnk.CommonStartup
MSCONFIG\startupreg: AccuWeatherWidget => "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweat her.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.um j" --startup
MSCONFIG\startupreg: ApplePhotoStreams => C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams .exe
MSCONFIG\startupreg: AVG-Secure-Search-Update_1 214tb => "C:\Program Files (x86)\AVG SafeGuard toolbar\AVG-Secure-Search- Update_121 4tb.exe" /PROMPT /CMPID=1214tb
MSCONFIG\startupreg: DellStage => "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup
MSCONFIG\startupreg: NeroLauncher => C:\Program Files (x86)\Nero\SyncUP\NeroLaun cher.exe 900
MSCONFIG\startupreg: vProt => "C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe"
==================== Accounts: ========================== ===
Administrator (S-1-5-21-4280352876-35869 06441-1766 968084-500 - Administrator - Disabled)
Guest (S-1-5-21-4280352876-35869 06441-1766 968084-501 - Limited - Disabled)
Michelle-PC (S-1-5-21-4280352876-35869 06441-1766 968084-100 0 - Administrator - Enabled) => C:\Users\Michelle-PC
==================== Faulty Device Manager Devices =============
==================== Event log errors: =========================
Application errors:
==================
Error: (03/09/2015 10:41:05 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven t WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercent age > 990x80041003
Error: (03/09/2015 09:41:01 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven t WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercent age > 990x80041003
Error: (03/08/2015 03:51:45 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven t WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercent age > 990x80041003
Error: (03/08/2015 02:42:32 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifes ts\amd64_m icrosoft.w indows.com mon-contro ls_6595b64 144ccf1df_ 6.0.7601.1 7514_none_ fa39608717 5ac9ac.man ifest1".Er ror in manifest or policy file "C:\Windows\WinSxS\manifes ts\amd64_m icrosoft.w indows.com mon-contro ls_6595b64 144ccf1df_ 6.0.7601.1 7514_none_ fa39608717 5ac9ac.man ifest2" on line C:\Windows\WinSxS\manifest s\amd64_mi crosoft.wi ndows.comm on-control s_6595b641 44ccf1df_6 .0.7601.17 514_none_f a396087175 ac9ac.mani fest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifest s\amd64_mi crosoft.wi ndows.comm on-control s_6595b641 44ccf1df_6 .0.7601.17 514_none_f a396087175 ac9ac.mani fest.
Component 2: C:\Windows\WinSxS\manifest s\x86_micr osoft.wind ows.common -controls_ 6595b64144 ccf1df_6.0 .7601.1751 4_none_41e 6975e2bd6f 2b2.manife st.
Error: (03/08/2015 02:38:24 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifes ts\amd64_m icrosoft.w indows.com mon-contro ls_6595b64 144ccf1df_ 6.0.7601.1 7514_none_ fa39608717 5ac9ac.man ifest1".Er ror in manifest or policy file "C:\Windows\WinSxS\manifes ts\amd64_m icrosoft.w indows.com mon-contro ls_6595b64 144ccf1df_ 6.0.7601.1 7514_none_ fa39608717 5ac9ac.man ifest2" on line C:\Windows\WinSxS\manifest s\amd64_mi crosoft.wi ndows.comm on-control s_6595b641 44ccf1df_6 .0.7601.17 514_none_f a396087175 ac9ac.mani fest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifest s\amd64_mi crosoft.wi ndows.comm on-control s_6595b641 44ccf1df_6 .0.7601.17 514_none_f a396087175 ac9ac.mani fest.
Component 2: C:\Windows\WinSxS\manifest s\x86_micr osoft.wind ows.common -controls_ 6595b64144 ccf1df_6.0 .7601.1751 4_none_41e 6975e2bd6f 2b2.manife st.
Error: (03/08/2015 10:16:48 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven t WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercent age > 990x80041003
Error: (03/08/2015 08:55:59 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven t WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercent age > 990x80041003
Error: (03/08/2015 08:53:09 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven t WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercent age > 990x80041003
Error: (03/08/2015 08:48:43 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven t WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercent age > 990x80041003
Error: (03/08/2015 08:47:23 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: TOASTER.EXE, version: 1.0.3.61, time stamp: 0x4f1824bb
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xe0434f4d
Fault offset: 0x0000c42d
Faulting process id: 0x%9
Faulting application start time: 0xTOASTER.EXE0
Faulting application path: TOASTER.EXE1
Faulting module path: TOASTER.EXE2
Report Id: TOASTER.EXE3
System errors:
=============
Error: (03/09/2015 10:49:44 AM) (Source: DCOM) (EventID: 10010) (User: )
Description: {209500FC-6B45-4693-8871-6 296C484375 1}
Error: (03/09/2015 10:41:35 AM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).
Error: (03/09/2015 10:41:30 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Search Protect Service service failed to start due to the following error:
%%2
Error: (03/09/2015 10:39:27 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2
Error: (03/09/2015 09:41:44 AM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).
Error: (03/09/2015 09:41:37 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Search Protect Service service failed to start due to the following error:
%%2
Error: (03/09/2015 09:39:26 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2
Error: (03/08/2015 03:52:20 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).
Error: (03/08/2015 03:52:15 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Search Protect Service service failed to start due to the following error:
%%2
Error: (03/08/2015 03:50:08 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2
Microsoft Office Sessions:
=========================
Error: (03/09/2015 10:41:05 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven t WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercent age > 990x80041003
Error: (03/09/2015 09:41:01 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven t WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercent age > 990x80041003
Error: (03/08/2015 03:51:45 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven t WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercent age > 990x80041003
Error: (03/08/2015 02:42:32 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: C:\Windows\WinSxS\manifest s\amd64_mi crosoft.wi ndows.comm on-control s_6595b641 44ccf1df_6 .0.7601.17 514_none_f a396087175 ac9ac.mani festC:\Win dows\WinSx S\manifest s\x86_micr osoft.wind ows.common -controls_ 6595b64144 ccf1df_6.0 .7601.1751 4_none_41e 6975e2bd6f 2b2.manife stc:\Progr am Files (x86)\Cozi Express\CoziExpress.exe
Error: (03/08/2015 02:38:24 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: C:\Windows\WinSxS\manifest s\amd64_mi crosoft.wi ndows.comm on-control s_6595b641 44ccf1df_6 .0.7601.17 514_none_f a396087175 ac9ac.mani festC:\Win dows\WinSx S\manifest s\x86_micr osoft.wind ows.common -controls_ 6595b64144 ccf1df_6.0 .7601.1751 4_none_41e 6975e2bd6f 2b2.manife stc:\Progr am Files (x86)\Cozi Express\CoziExpress.exe
Error: (03/08/2015 10:16:48 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven t WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercent age > 990x80041003
Error: (03/08/2015 08:55:59 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven t WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercent age > 990x80041003
Error: (03/08/2015 08:53:09 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven t WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercent age > 990x80041003
Error: (03/08/2015 08:48:43 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven t WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercent age > 990x80041003
Error: (03/08/2015 08:47:23 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: TOASTER.EXE1.0.3.614f1824b bKERNELBAS E.dll6.1.7 601.184095 3159a86e04 34f4d0000c 42d
==================== Memory info ========================== =
Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz
Percentage of memory in use: 36%
Total physical RAM: 6013.55 MB
Available physical RAM: 3802.17 MB
Total Pagefile: 12025.29 MB
Available Pagefile: 9747.19 MB
Total Virtual: 8192 MB
Available Virtual: 8191.83 MB
==================== Drives ========================== ======
Drive c: (OS) (Fixed) (Total:919.22 GB) (Free:765.18 GB) NTFS
==================== MBR & Partition Table ==================
========================== ========== ========== ==========
Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 931.5 GB) (Disk ID: 188AA04F)
Partition 1: (Not Active) - (Size=39 MB) - (Type=DE)
Partition 2: (Active) - (Size=12.2 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=919.2 GB) - (Type=07 NTFS)
==================== End Of Log ========================== ==
Additional scan result of Farbar Recovery Scan Tool (x64) Version: 08-03-2015 03
Ran by Michelle-PC at 2015-03-09 11:05:01
Running from C:\Users\Michelle-PC\Downl
Boot Mode: Normal
==========================
==================== Security Center ========================
(If an entry is included in the fixlist, it will be removed.)
AV: McAfee Anti-Virus and Anti-Spyware (Disabled - Up to date) {ADA629C7-7F48-5689-624A-3
AS: McAfee Anti-Virus and Anti-Spyware (Disabled - Up to date) {16C7C823-5972-5907-58FA-0
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-D
FW: McAfee Firewall (Enabled) {959DA8E2-3527-57D1-4915-9
==================== Installed Programs ======================
(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)
4500_Help (x32 Version: 1.00.0000 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Photoshop 7.0.1 (HKLM-x32\...\Adobe Photoshop 7.0.1) (Version: 7.0.1 - Adobe Systems, Inc.)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7A
AnswerWorks 5.0 English Runtime (HKLM-x32\...\{DBCC73BA-C6
Apple Application Support (HKLM-x32\...\{78002155-F0
Apple Software Update (HKLM-x32\...\{789A5B64-9D
Bing Bar (HKLM-x32\...\{3365E735-48
Blio (HKLM-x32\...\{400182B4-CA
Bonjour (HKLM\...\{6E3610B2-430D-4
bpd_scan (x32 Version: 3.00.0000 - Hewlett-Packard) Hidden
BPDSoftware (x32 Version: 50.0.165.000 - Hewlett-Packard) Hidden
BPDSoftware_Ini (x32 Version: 1.00.0000 - Hewlett-Packard) Hidden
BufferChm (x32 Version: 130.0.331.000 - Hewlett-Packard) Hidden
ChromecastApp (HKU\S-1-5-21-4280352876-3
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59
Conexant SmartAudio HD (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.50.8.0 - Conexant)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-71
Cozi (HKLM-x32\...\{EA1F3D6C-A6
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-4
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9A
Dell MusicStage (HKLM-x32\...\{3BD7DD08-99
Dell PhotoStage (HKLM-x32\...\{E4335E82-17
Dell Stage (HKLM-x32\...\{FE182796-F6
Dell Stage Remote (HKLM-x32\...\{AF4D3C63-00
Dell Support Center (HKLM\...\Dell Support Center) (Version: 3.1.5907.16 - Dell Inc.)
Dell Support Center (Version: 3.1.5907.16 - PC-Doctor, Inc.) Hidden
Dell VideoStage (HKLM-x32\...\InstallShiel
Dell VideoStage (x32 Version: 1.3.0.2513 - CyberLink Corp.) Hidden
Dell Wireless Driver Installation (HKLM-x32\...\{451517F1-7E
Destinations (x32 Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 130.0.465.000 - Hewlett-Packard) Hidden
DocMgr (x32 Version: 130.0.000.000 - Hewlett-Packard) Hidden
DocProc (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Fax (x32 Version: 130.0.418.000 - Hewlett-Packard) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.115 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-49
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GoToAssist Corporate (HKLM-x32\...\GoToAssist) (Version: 10.4.0.896 - Citrix Online, a division of Citrix Systems, Inc.)
GPBaseService2 (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
High-Definition Video Playback (x32 Version: 7.3.10000.0.0 - Nero AG) Hidden
HP Document Manager 2.0 (HKLM\...\HP Document Manager) (Version: 2.0 - HP)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HP Smart Web Printing 4.51 (HKLM\...\HP Smart Web Printing) (Version: 4.51 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Update (HKLM-x32\...\{912D30CF-F3
HPDiagnosticAlert (x32 Version: 1.00.0000 - Microsoft) Hidden
HPPhotoSmartDiscLabelConte
HPPhotosmartEssential (x32 Version: 2.04.0000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
iCloud (HKLM\...\{309768A4-A2BB-4
Intel(R) Control Center (HKLM-x32\...\{F8A9085D-4C
Intel(R) Management Engine Components (HKLM-x32\...\{65153EA5-8B
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2B
Intel(R) Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-96
Intel(R) USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5
Intel® Trusted Connect Service Client (HKLM\...\{6199B534-A1B6-4
J4500 (x32 Version: 50.0.165.000 - Hewlett-Packard) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
McAfee SiteAdvisor (HKLM-x32\...\{35ED3F83-4B
McAfee Total Protection (HKLM-x32\...\MSC) (Version: 12.8.992 - McAfee, Inc.)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-4
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.Sin
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-EC
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-3
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1A
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 36.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 36.0 (x86 en-US)) (Version: 36.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaint
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-82
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
Officejet J4500 Series (HKLM\...\{E11448F2-0B44-4
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92
ProductContext (x32 Version: 50.0.165.000 - Hewlett-Packard) Hidden
Quicken 2004 (x32 Version: 13.00.0000 - Intuit) Hidden
Quicken 2008 (HKLM-x32\...\{3B0F52AC-EF
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65
Scan (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Search Protect (HKLM-x32\...\SearchProtec
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-00
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17
Skype™ 7.2 (HKLM-x32\...\{24991BA0-F0
SmartWebPrinting (x32 Version: 130.0.457.000 - Hewlett-Packard) Hidden
SolutionCenter (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Status (x32 Version: 130.0.469.000 - Hewlett-Packard) Hidden
SyncUP (HKLM-x32\...\{D92C9CCE-E5
SyncUP (x32 Version: 1.12.11500.11.105 - Nero AG) Hidden
Toolbox (x32 Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (x32 Version: 130.0.422.000 - Hewlett-Packard) Hidden
Wajam (HKLM-x32\...\WajaInterEnh
WebReg (x32 Version: 130.0.132.017 - Hewlett-Packard) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version: - )
Zinio Reader 4 (HKLM-x32\...\ZinioReader4
Zinio Reader 4 (x32 Version: 4.2.4164 - Zinio LLC) Hidden
==================== Custom CLSID (selected items): ==========================
(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)
CustomCLSID: HKU\S-1-5-21-4280352876-35
CustomCLSID: HKU\S-1-5-21-4280352876-35
CustomCLSID: HKU\S-1-5-21-4280352876-35
CustomCLSID: HKU\S-1-5-21-4280352876-35
CustomCLSID: HKU\S-1-5-21-4280352876-35
==================== Restore Points =========================
03-02-2015 10:17:06 McAfee Vulnerability Scanner
11-02-2015 11:05:59 Windows Update
12-02-2015 18:53:00 Windows Update
13-02-2015 10:30:32 McAfee Vulnerability Scanner
25-02-2015 10:47:32 Windows Update
26-02-2015 10:27:30 Windows Update
01-03-2015 15:33:45 McAfee Vulnerability Scanner
06-03-2015 11:00:29 McAfee Vulnerability Scanner
06-03-2015 11:31:47 Windows Modules Installer
08-03-2015 08:41:25 Windows Backup
08-03-2015 08:43:29 Windows Backup
08-03-2015 09:12:39 Windows Backup
08-03-2015 10:23:34 Windows Backup
==================== Hosts content: ==========================
(If needed Hosts: directive could be included in the fixlist to reset Hosts.)
2009-07-13 19:34 - 2009-06-10 14:00 - 00000824 ____A C:\Windows\system32\Driver
==================== Scheduled Tasks (whitelisted) =============
(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)
Task: {1B48C43C-1134-4398-96F5-6
Task: {59F4235D-0B4D-49A7-943B-2
Task: {5B248AB9-8324-4DA6-A95F-5
Task: {6201E830-2224-437E-8359-0
Task: {92058ECA-43B7-4873-86DE-7
Task: {D2DC1ABB-3DE6-4879-B17A-5
Task: {D57E75EC-5FB9-4CCE-91C7-6
Task: {D9BD87A9-4885-4227-9D95-1
Task: {E1EBDA4E-0055-4E70-B4BE-0
Task: {E26C5A5C-025E-48E1-B4AA-8
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macrom
Task: C:\Windows\Tasks\AVG-Secur
Task: C:\Windows\Tasks\AVG-Secur
Task: C:\Windows\Tasks\GoogleUpd
Task: C:\Windows\Tasks\GoogleUpd
Task: C:\Windows\Tasks\GoogleUpd
Task: C:\Windows\Tasks\GoogleUpd
==================== Loaded Modules (whitelisted) ==============
2014-12-11 09:59 - 2014-12-11 09:58 - 02794520 ____N () C:\Program Files (x86)\AVG SafeGuard toolbar\AVG-Secure-Search-
2012-10-02 03:14 - 2011-12-15 15:34 - 00094208 _____ () C:\Windows\System32\IccLib
2014-07-31 12:16 - 2014-07-31 12:16 - 01044776 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
2015-02-21 10:34 - 2015-02-17 15:44 - 01117512 _____ () C:\Program Files (x86)\Google\Chrome\Applic
2015-02-21 10:34 - 2015-02-17 15:44 - 00211272 _____ () C:\Program Files (x86)\Google\Chrome\Applic
2015-02-21 10:34 - 2015-02-17 15:44 - 09171272 _____ () C:\Program Files (x86)\Google\Chrome\Applic
2012-10-02 01:53 - 2011-12-16 11:39 - 01198872 _____ () C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\ACE.dll
2015-02-07 10:43 - 2015-02-07 10:43 - 16852144 _____ () C:\Windows\SysWOW64\Macrom
==================== Alternate Data Streams (whitelisted) =========
(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)
AlternateDataStreams: C:\Users\Michelle-PC\Downl
AlternateDataStreams: C:\Users\Michelle-PC\Downl
==================== Safe Mode (whitelisted) ===================
(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)
HKLM\SYSTEM\CurrentControl
HKLM\SYSTEM\CurrentControl
HKLM\SYSTEM\CurrentControl
HKLM\SYSTEM\CurrentControl
HKLM\SYSTEM\CurrentControl
HKLM\SYSTEM\CurrentControl
HKLM\SYSTEM\CurrentControl
HKLM\SYSTEM\CurrentControl
HKLM\SYSTEM\CurrentControl
HKLM\SYSTEM\CurrentControl
HKLM\SYSTEM\CurrentControl
HKLM\SYSTEM\CurrentControl
==================== EXE Association (whitelisted) ===============
(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)
==================== Other Areas ==========================
(Currently there is no automatic fix for this section.)
HKU\S-1-5-21-4280352876-35
DNS Servers: 192.168.1.254
==================== MSCONFIG/TASK MANAGER disabled items ==
(Currently there is no automatic fix for this section.)
MSCONFIG\startupfolder: C:^ProgramData^Microsoft^W
MSCONFIG\startupreg: AccuWeatherWidget => "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweat
MSCONFIG\startupreg: ApplePhotoStreams => C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams
MSCONFIG\startupreg: AVG-Secure-Search-Update_1
MSCONFIG\startupreg: DellStage => "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup
MSCONFIG\startupreg: NeroLauncher => C:\Program Files (x86)\Nero\SyncUP\NeroLaun
MSCONFIG\startupreg: vProt => "C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe"
==================== Accounts: ==========================
Administrator (S-1-5-21-4280352876-35869
Guest (S-1-5-21-4280352876-35869
Michelle-PC (S-1-5-21-4280352876-35869
==================== Faulty Device Manager Devices =============
==================== Event log errors: =========================
Application errors:
==================
Error: (03/09/2015 10:41:05 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven
Error: (03/09/2015 09:41:01 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven
Error: (03/08/2015 03:51:45 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven
Error: (03/08/2015 02:42:32 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifes
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifest
Component 2: C:\Windows\WinSxS\manifest
Error: (03/08/2015 02:38:24 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifes
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifest
Component 2: C:\Windows\WinSxS\manifest
Error: (03/08/2015 10:16:48 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven
Error: (03/08/2015 08:55:59 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven
Error: (03/08/2015 08:53:09 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven
Error: (03/08/2015 08:48:43 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven
Error: (03/08/2015 08:47:23 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: TOASTER.EXE, version: 1.0.3.61, time stamp: 0x4f1824bb
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xe0434f4d
Fault offset: 0x0000c42d
Faulting process id: 0x%9
Faulting application start time: 0xTOASTER.EXE0
Faulting application path: TOASTER.EXE1
Faulting module path: TOASTER.EXE2
Report Id: TOASTER.EXE3
System errors:
=============
Error: (03/09/2015 10:49:44 AM) (Source: DCOM) (EventID: 10010) (User: )
Description: {209500FC-6B45-4693-8871-6
Error: (03/09/2015 10:41:35 AM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).
Error: (03/09/2015 10:41:30 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Search Protect Service service failed to start due to the following error:
%%2
Error: (03/09/2015 10:39:27 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2
Error: (03/09/2015 09:41:44 AM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).
Error: (03/09/2015 09:41:37 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Search Protect Service service failed to start due to the following error:
%%2
Error: (03/09/2015 09:39:26 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2
Error: (03/08/2015 03:52:20 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).
Error: (03/08/2015 03:52:15 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Search Protect Service service failed to start due to the following error:
%%2
Error: (03/08/2015 03:50:08 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2
Microsoft Office Sessions:
=========================
Error: (03/09/2015 10:41:05 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven
Error: (03/09/2015 09:41:01 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven
Error: (03/08/2015 03:51:45 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven
Error: (03/08/2015 02:42:32 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: C:\Windows\WinSxS\manifest
Error: (03/08/2015 02:38:24 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: C:\Windows\WinSxS\manifest
Error: (03/08/2015 10:16:48 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven
Error: (03/08/2015 08:55:59 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven
Error: (03/08/2015 08:53:09 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven
Error: (03/08/2015 08:48:43 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEven
Error: (03/08/2015 08:47:23 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: TOASTER.EXE1.0.3.614f1824b
==================== Memory info ==========================
Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz
Percentage of memory in use: 36%
Total physical RAM: 6013.55 MB
Available physical RAM: 3802.17 MB
Total Pagefile: 12025.29 MB
Available Pagefile: 9747.19 MB
Total Virtual: 8192 MB
Available Virtual: 8191.83 MB
==================== Drives ==========================
Drive c: (OS) (Fixed) (Total:919.22 GB) (Free:765.18 GB) NTFS
==================== MBR & Partition Table ==================
==========================
Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 931.5 GB) (Disk ID: 188AA04F)
Partition 1: (Not Active) - (Size=39 MB) - (Type=DE)
Partition 2: (Active) - (Size=12.2 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=919.2 GB) - (Type=07 NTFS)
==================== End Of Log ==========================
ASKER
The above result is from the first link you provided, and unclear what to do with this information next; if we reload it and choose FIX, is that safe? Never having used this tool, wary about it.
Your idea that the Dell backup is interfering makes sense, even though I disabled its service as noted above.
sfc /scannow found no problems. Same with chkdsk
Your idea that the Dell backup is interfering makes sense, even though I disabled its service as noted above.
sfc /scannow found no problems. Same with chkdsk
ASKER
Sorry, forgot to mention that in the taskbar, it flags the Action Center and shows "backup in progress", when in fact it is not; even verified via Task Manager. As mentioned earlier, I did disable the service but curious what's running in the background undetected.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I ran check disk on the main C and the external backup drive.
The fix-it list that resulted from the scan I found very interesting because it showed a ton of errors. should I be doing anything with those other entries as well?
I will remove the programs that you have listed and I will report back tomorrow when I return to that system. The system does have Windows defender current and scanning as well as the updated McAfee packages so is there any conflict with this ADW Cleaner?
The fix-it list that resulted from the scan I found very interesting because it showed a ton of errors. should I be doing anything with those other entries as well?
I will remove the programs that you have listed and I will report back tomorrow when I return to that system. The system does have Windows defender current and scanning as well as the updated McAfee packages so is there any conflict with this ADW Cleaner?
There shouldn't be, though I would disable McAfee while it is running.
ASKER
Thanks so much for all your help. I will check back when I'm with that system tomorrow
ASKER
Brilliant, Scott!
You hung in there with me and helped jump the hurdles. The adwcleaner is a great tool, thank you so much. It found service entitled CltMngSvc after I uninstalled the items you listed, rebooted. It deleted that strange service which had a lot of items related to other problems it found. Now after a reboot, the backup flag is still there, though. Since there is NO backup configured and no backup drive now connected, I cannot understand why this keeps reloading.
I do not want to keep you hanging here, so will close and pursue later this week to unravel the ongoing problem with this backup issue.
thank you again
":0) Asta
You hung in there with me and helped jump the hurdles. The adwcleaner is a great tool, thank you so much. It found service entitled CltMngSvc after I uninstalled the items you listed, rebooted. It deleted that strange service which had a lot of items related to other problems it found. Now after a reboot, the backup flag is still there, though. Since there is NO backup configured and no backup drive now connected, I cannot understand why this keeps reloading.
I do not want to keep you hanging here, so will close and pursue later this week to unravel the ongoing problem with this backup issue.
thank you again
":0) Asta
ASKER
It amazes me that the backup continues to load even after everything has been done. I wonder now and perhaps you can advise me if I should just uninstall anything having to do with Dell
Have you turned off the schedule for Windows Backup?
What is the model of the computer that you are running? I would check to see what version of the Dell Backup is running also. Best bet is to at least uninstall that and install the latest version of Dell Backup & Recovery after rebooting.
Version 1.7.5.64, A17
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=8HY96
What is the model of the computer that you are running? I would check to see what version of the Dell Backup is running also. Best bet is to at least uninstall that and install the latest version of Dell Backup & Recovery after rebooting.
Version 1.7.5.64, A17
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=8HY96
ASKER
Thank you. Since I had already uninstalled the dell backup items, and want to use the Windows 7 backup functions, remain lost. Will be returning to that system later this day to pursue.
ASKER
There was nothing scheduled. I had not turned on the schedule, was trying just to do a straight backup. I did delete all Dell backup services and uninstalled the backup functions as well. Then accessed the Windows7 backup/restore function and ended up right back where I began. Getting truly confused. Here's this morning's snapshot. And Action Center still shows that there is a backup in progress.
ASKER
I did turn off the schedule and tried to reschedule same thing regardless.
If I now go back to downloading and reinstalling the Dell Backup functions, won't I just go right back again to where I started? Should I open a new question?
If I now go back to downloading and reinstalling the Dell Backup functions, won't I just go right back again to where I started? Should I open a new question?
I'm not sure about if you need to open up another question, since it is the same issue.
Since we have already ran sfc /scannow and it found no issues, let's see if DISM has any better luck in finding or replacing issues. Open up command prompt as admin and run the following
Dism /Online /Cleanup-Image /RestoreHealth
I'll try to do more research when I have some time for you Asta. :)
Since we have already ran sfc /scannow and it found no issues, let's see if DISM has any better luck in finding or replacing issues. Open up command prompt as admin and run the following
Dism /Online /Cleanup-Image /RestoreHealth
I'll try to do more research when I have some time for you Asta. :)
ASKER
Sweet. I will try this in a matter of moments and report back; thank you so much
ASKER
Alas, no go. This Q has become so huge, I really should create a new one, but don't want to lose your expertise. Listening further.
The Dism /Online /Cleanup-Image /RestoreHealth returned error also.
The Dism /Online /Cleanup-Image /RestoreHealth returned error also.
ASKER
ASKER
Sorry, am downloading the new Dell backup restore function that you provided in the above link, and shows updated Feb. 2015; maybe that will help. This system is the Dell Inspiration Model 660 - 64 bit.
ASKER
Unfortunately, no change. I downloaded and installed the new updated item from the above link, and am now invited to üpgrade to a better version. The problems persist. Sad.
Will return to this place in a few days and open another question.
I do appreciate all your effort.
Will return to this place in a few days and open another question.
I do appreciate all your effort.