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In ShoreTel Director (HQ), if you go into the user's profile, you can set the number of rings that it takes. &nbsp;Increase the number of rings and you should be set!<br />
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<a href="https://filedb.experts-exchange.com/incoming/2015/08_w32/927187/shoretel.png" target="_blank" title="Screenshot in ShoreTel Director (16 KB)"><img alt="Screenshot in ShoreTel Director" class="file-block lazyload" style="max-width: 756px;" data-src="https://filedb.experts-exchange.com/incoming/2015/08_w32/927187/shoretel.png" /></a>
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In ShoreTel Director (HQ), if you go into the user's profile, you can set the number of rings that it takes.  Increase the number of rings and you should be set!

Screenshot in ShoreTel Directorhttps://filedb.experts-exchange.com/incoming/2015/08_w32/927187/shoretel.png

shoretel.png

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We have Shoretel 13.1.  I have setup call forwarding for a user that lets the caller enter a 1 at the voicemail greeting to be redirected to the user's cell phone.  I am able to get that to work, however, when the user picks up the incoming call that is forwarded, the standard Shoretel greeting states you have an incoming call and if you would like to accept the call press 1.  By the time the user enters 1 to accept the call the caller on the other end gets the Shortel message attendant stating that there was no answer and to try your call again later.<br />
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Any ideas as to why this is happening? &nbsp;I am using direct
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We have Shoretel 13.1.  I have setup call forwarding for a user that lets the caller enter a 1 at the voicemail greeting to be redirected to the user's cell phone.  I am able to get that to work, however, when the user picks up the incoming call that is forwarded, the standard Shoretel greeting states you have an incoming call and if you would like to accept the call press 1.  By the time the user enters 1 to accept the call the caller on the other end gets the Shortel message attendant stating that there was no answer and to try your call again later.

Any ideas as to why this is happening?  I am using direct

Shoretel call forwarding to cell phone

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).

Voice Over IP

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves. The word is often used in its plural form, telecommunications, because it involves many different technologies.