Shoretel call forwarding to cell phone

We have Shoretel 13.1.  I have setup call forwarding for a user that lets the caller enter a 1 at the voicemail greeting to be redirected to the user's cell phone.  I am able to get that to work, however, when the user picks up the incoming call that is forwarded, the standard Shoretel greeting states you have an incoming call and if you would like to accept the call press 1.  By the time the user enters 1 to accept the call the caller on the other end gets the Shortel message attendant stating that there was no answer and to try your call again later.

Any ideas as to why this is happening?  I am using direct
MikejettAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JRSCGICommented:
you have the call forwarding interval timeout set too short and the system is pulling the call back because the amount of time it takes to forward, ring, get answered, and play the message is longer than the "return call to the system voice mail" interval.  I will have to look where that setting is, but that is why the caller gets that message.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Edward ChoManaging Exciting Technology ThingsCommented:
In ShoreTel Director (HQ), if you go into the user's profile, you can set the number of rings that it takes.  Increase the number of rings and you should be set!

Screenshot in ShoreTel Director
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Voice Over IP

From novice to tech pro — start learning today.