Trouble with Yahoo Password

My teenage granddaughter cannot remember her yahoo account password. The problem is that the "yahoo help engine" wants her to verify with her cellphone number. The issue is that she has a different phone and phone number so the reset cannot be text to her.

Can someone help her/us, pls!
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JohnBusiness Consultant (Owner)Commented:
You can try Yahoo Support. Explain the issue. Perhaps they may accept name and address and prior phone number. My guess your granddaughter will have to set up a new account. See what they say.

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Akashay KCommented:
You have three possible way to get back access to your Yahoo email when you don't know the password


Alternate email address
Mobile phone

Secret questions

Since the mobile phone no longer works you are left with two options.

Watch the official Yahoo video for steps to Reset your forgotten Yahoo password
JohnBusiness Consultant (Owner)Commented:
@pcwizz1  - Thanks and I was happy to help.
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