Trouble with Yahoo Password

My teenage granddaughter cannot remember her yahoo account password. The problem is that the "yahoo help engine" wants her to verify with her cellphone number. The issue is that she has a different phone and phone number so the reset cannot be text to her.

Can someone help her/us, pls!
pcwizz1Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
You can try Yahoo Support. Explain the issue. Perhaps they may accept name and address and prior phone number. My guess your granddaughter will have to set up a new account. See what they say.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Akashay KCommented:
You have three possible way to get back access to your Yahoo email when you don't know the password

Provide

Alternate email address
Mobile phone

Secret questions

Since the mobile phone no longer works you are left with two options.

Watch the official Yahoo video for steps to Reset your forgotten Yahoo password
https://www.youtube.com/watch?v=ehsaPKCVbUI
JohnBusiness Consultant (Owner)Commented:
@pcwizz1  - Thanks and I was happy to help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Clients

From novice to tech pro — start learning today.