Password Recovery for a Mac


I am trying to recover a password for an old lady who doesn't remember her password and she is asking for help. I am not a Mac person. what are my options. She has not recovery disk ?
She has  Mac Book Pro. computer. Doesn't Mac have an internal recovery partition like windows ? if yes what are the key I need to push after restart? or there are any utilities I can user to reset the admin password like in windows ? any suggestions please ? any link and ideas ?

Thank you
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

CorinTackNetwork EngineerCommented:
You can find instructions for resetting forgotten passwords on a Mac here:

This walks you through more than one method, in case the easier ones don't work like they should.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ItaliabellaAuthor Commented:
Corin, thank you for this great tutorial my for me things are never easy :) infact it doesnt' work :).

I tried different command and finally I was able to enter something. I can see on top the tab that says "Utilities" but it's gray out. In fact it still asking for 4 digit lock PIN. this is a OS X Version 1.0 (33)

all the options are gray out unless I put the lock PIN which she doesn't have. Do you think that I need to reset the firmware password ? Just guessing from my experience with windows ..

Any other guess....I am looking stupid to her eyes that I can't even reset her PC :)

Thanks a lot...
That PIN is the firmware password.  You'll have to reset that first.  If you have an older Mac, you can open it up and add or remove the RAM, then reboot and reset the PRAM.

If you have a newer Mac with soldered on RAM, then you have to take it to the Apple Store to have them reset it for you.
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

ItaliabellaAuthor Commented:
To me it's a pretty old mac notebook and I can definitely try 1) open it up and remove the memory 2) restart the laptop with or without the memory bars ? You said reboot and reset the PRAM ? How can I do that ? Is there a precise sequence of the steps to take
ItaliabellaAuthor Commented:
Serial band I opened the laptop and removed the memory. then I put it back and turned on the mac but the firmware password has not been reset. please explain me well the steps that I need to do in order to reset the firmware password removing the memory and putting it back, if I need to reboot in the meanwhile..

I am attaching a pic of what I have so far...
ItaliabellaAuthor Commented:
ok I spent hours following all the instruction I fund on line.  after removing the memory I immediately hold down the option+command+R+P  simoltenuosly  and power the laptop on. These commands don't work on this laptop :)

any suggestion ?
ItaliabellaAuthor Commented:
Thank you both.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Apple OS

From novice to tech pro — start learning today.