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Password Recovery for a Mac

Hello,

I am trying to recover a password for an old lady who doesn't remember her password and she is asking for help. I am not a Mac person. what are my options. She has not recovery disk ?
She has Mac Book Pro. computer. Doesn't Mac have an internal recovery partition like windows ? if yes what are the key I need to push after restart? or there are any utilities I can user to reset the admin password like in windows ? any suggestions please ? any link and ideas ?

Thank you

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Jon Covalt

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Italiabella

ASKER

Corin, thank you for this great tutorial my for me things are never easy :) infact it doesnt' work :).

I tried different command and finally I was able to enter something. I can see on top the tab that says "Utilities" but it's gray out. In fact it still asking for 4 digit lock PIN. this is a OS X Version 1.0 (33)

all the options are gray out unless I put the lock PIN which she doesn't have. Do you think that I need to reset the firmware password ? Just guessing from my experience with windows ..

Any other guess....I am looking stupid to her eyes that I can't even reset her PC :)

Thanks a lot...

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serialband

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Italiabella

ASKER

To me it's a pretty old mac notebook and I can definitely try 1) open it up and remove the memory 2) restart the laptop with or without the memory bars ? You said reboot and reset the PRAM ? How can I do that ? Is there a precise sequence of the steps to take

Italiabella

ASKER

Serial band I opened the laptop and removed the memory. then I put it back and turned on the mac but the firmware password has not been reset. please explain me well the steps that I need to do in order to reset the firmware password removing the memory and putting it back, if I need to reboot in the meanwhile..

I am attaching a pic of what I have so far...
image1.JPG

Italiabella

ASKER

ok I spent hours following all the instruction I fund on line. after removing the memory I immediately hold down the option+command+R+P simoltenuosly and power the laptop on. These commands don't work on this laptop :)

any suggestion ?

Italiabella

ASKER

Thank you both.