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Quickbooks Enterprise Edition 12 R15P and Quick Type Issue

K_Wilke
K_Wilke asked
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Last Modified: 2015-03-13
Hello all,

I have a client that is on QB Enterprise 12 R15P and it is working fine except for one thing.
Last week I installed a new Windows 7 Pro PC and installed the QB and latest updates on it.  This is a networked version of QBE 12 and everyone uses multi-user mode.

When the user goes to do a quick type in the Items list (say she is looking for item number 865321) if you type it 865231 (no matter how fast) it will go to item numbers that start with 8 then item numbers that start with 6 then item number that start with 5, etc.  I did a re-sorting on the item list but it still does the same thing.  This is the only PC that does it.  All the other PCs will go to item numbers that start with 8 then those that start with 86, etc.

Has anyone ever run into this and know what the fix is?

It is NOT a speed typing issue since if you do it as fast as you can it does the same as if you do it slowly.  There is no real help on the QB website or knowledgebase.
Thanks,
Kelly W.
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