Can't change drive letter

I'm working with a workstation that's running Windows 8.1 Pro.  I'm trying to change the drive letters of one of the drives.  I've tried this in Safemode as well as normal mode.  For some reason, I can't get this drive to change its letters.  None of the other drives have given me issues.

When I try to change the drive's letter I get the spinning doughnut.  The system itself doesn't lock, just spinning doughnut when I put my mouse over the Computer Management window.
Azra LyndseyNerdAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Joe Winograd, Fellow&MVEDeveloperCommented:
I can't explain why the Computer Management window behaves like that, but maybe this will work for you — run diskmgmt.msc directly. Regards, Joe
Azra LyndseyNerdAuthor Commented:
Thanks for the tip, but it hasn't changed  the behavior at all.  

Any other ideas to try?
Joe Winograd, Fellow&MVEDeveloperCommented:
Do you mean that instead of the Disk Management window appearing, you see just a spinning circle? If so, is any of the Disk Management window populated or are you seeing just a title bar, like this:

Disk Management loading
And do you see that "Loading disk configuration information..." at the bottom? If not, what else is in the window?
Virus Depot: Cyber Crime Becomes Big Business

The rising threat of malware-as-a-service is not one to be overlooked. Malware-as-a-service is growing and easily purchased from a full-service cyber-criminal store in a “Virus Depot” fashion. View our webinar recording to learn how to best defend against these attacks!

You can't change certain drive letters by design. For example if it is the OS partition or if an active pagefile is on it, or if it is being used by some application at the time you try changing the letter. Normally though, you get an indication of the reason when you try changing the letter.
Azra LyndseyNerdAuthor Commented:
No, the window is populated just like it ought to be.

One thing that I noticed is that when I try to change the drive letter, the Disk's cue length and usage shoots way up and stays there.  I've not noticed this latency with the other disks on this computer.  It's a 2TB drive, but I did this with no latency on a half full 4TB drive and nearly full 3TB Drive.  Explorer.exe is what is using the drive.

After just letting it run for about 30 minutes, the drive eventually changed its letter.  I'm not sure why the latency exists.  It's a large drive, but not the largest - nor does it have the most number of files / disk space used on it by a long shot.  But it certainly took the longest of them all.

Situation resolved for the time being.

Thanks for your help.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Paul SauvéRetiredCommented:
The only drive letters you can actually change are those which are used for mapping.

If you choose a folder (or a set of folders/sub-folders) in Windows Explorer, in the Menu bar, select Tools ―> Map network drive.... This allows you to select an unused drive letter fot the selected folder.
Joe Winograd, Fellow&MVEDeveloperCommented:
> After just letting it run for about 30 minutes, the drive eventually changed its letter.

Ah, that's very interesting! I've seen drives take a while, but never that long. How is it connected? Maybe it's an old, slow USB1.1 port? No way a 2TB drive on a USB2 port (let alone USB3) should take a half-hour.
I'd also say it is an external disk, or one that has hardware or file-system problems. I'd test it using the manufacturer's diagnostic tool on it, and additionally a chkdsk DriveLetter /f /r could also help.
Azra LyndseyNerdAuthor Commented:
@Joe, It's connected straight to the system board via the SATA port.
Joe Winograd, Fellow&MVEDeveloperCommented:
> It's connected straight to the system board via the SATA port.

Wow! That's stunning. All I can think of is that the drive is generating a ton of errors — and may very well be in danger of failing completely. I would check the system event logs with Event Viewer (or whatever tool you prefer) to look for disk errors. Regards, Joe
Azra LyndseyNerdAuthor Commented:
I just tried letting the machine run for a while, probably 30 minutes, and the drive change eventually went through.
Joe Winograd, Fellow&MVEDeveloperCommented:
That's crazy! Did you check the system event logs for disk errors? Taking 30 minutes to change a drive letter may be symptomatic of a big problem with the drive. Regards, Joe
Azra LyndseyNerdAuthor Commented:
I did, nothing odd shows up.  Perhaps it was an isolated incident, but I'm keeping an eye on the disk to see if any other oddities show up.  Fortunately, it's an archive disk that's also duplicated elsewhere - so if it crashes, no huge loss.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 8

From novice to tech pro — start learning today.