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OWA email and browser close automatically

I've just been informed that our company has OWA, that I non longer need to use our VPN to access email. Logging into and using OWA on my android phone works fine, however, when I log into owa using my personal laptop (HP Pavilion dv7) the owa is only open for a few seconds, then the browse and consequently the owa closes automatically without any warning.

I would like to find out what is causing this and correct it so that I can use owa on my laptop.

Thank you

bbao

first try to determine the difference between the IPs you used on Android phone and your laptop. are they the IPs on the same subnet? or one if for home LAN, another for office LAN?

aasikolo

ASKER

This is all "home" use. The funny thing is I use the hotspot on the android phone to access the internet on the laptop when I am in the house. That is, I can access owa on the android phone, but when I am using the android phone as a hotspot to access the owa using the laptop it does the disappearing act - doesn't work?

I use Verizon as part of the data plan on my phone.

bbao

that just means you got two subnets at home, one is before Android phone, the other is behind it because the phone becomes a NAT device.

are you using DHCP on the laptop?

aasikolo

ASKER

Don't know, or know how to find out about DHCP status

bbao

what's the OS on your laptop? and the version?

aasikolo

ASKER

Windows 7 Home Premium

Service Pack 1

ASKER CERTIFIED SOLUTION

aasikolo

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aasikolo

ASKER

This solution came right from the phone providers mouth and it works. I felt that it was worth sharing for anyone else out there with the same problem.