OWA email and browser close automatically

I've just been informed that our company has OWA, that I non longer need to use our VPN to access email.  Logging into and using OWA on my android phone works fine, however, when I log into owa using my personal laptop (HP Pavilion dv7) the owa is only open for a few seconds, then the browse and consequently the owa closes automatically without any warning.

I would like to find out what is causing this and correct it so that I can use owa on my laptop.

Thank you
aasikoloAsked:
Who is Participating?
 
aasikoloAuthor Commented:
A phone store tech had the solution.  The problem goes away when using the firefox browser.  The tech said that firefox is more stable.  Whatever that means.

Thanks
0
 
bbaoIT ConsultantCommented:
first try to determine the difference between the IPs you used on Android phone and your laptop. are they the IPs on the same subnet? or one if for home LAN, another for office LAN?
0
 
aasikoloAuthor Commented:
This is all "home" use.  The funny thing is I use the hotspot on the android phone to access the internet on the laptop when I am in the house.  That is, I can access owa on the android phone, but when I am using the android phone as a hotspot to access the owa using the laptop it does the disappearing act - doesn't work?

I use Verizon as part of the data plan on my phone.
0
Cloud Class® Course: Microsoft Azure 2017

Azure has a changed a lot since it was originally introduce by adding new services and features. Do you know everything you need to about Azure? This course will teach you about the Azure App Service, monitoring and application insights, DevOps, and Team Services.

 
bbaoIT ConsultantCommented:
that just means you got two subnets at home, one is before Android phone, the other is behind it because the phone becomes a NAT device.

are you using DHCP on the laptop?
0
 
aasikoloAuthor Commented:
Don't know, or know how to find out about DHCP status
0
 
bbaoIT ConsultantCommented:
what's the OS on your laptop? and the version?
0
 
aasikoloAuthor Commented:
Windows 7 Home Premium

Service Pack 1
0
 
aasikoloAuthor Commented:
This solution came right from the phone providers mouth and it works.  I felt that it was worth sharing for anyone else out there with the same problem.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.