Permanently deleted e-mails Outlook 2010


I have been asked by a user to recover some emails which have been permanently deleted from a mailbox between December / January 2014 / 2015.

The retention policy is as show in the attached file

The client is using Outlook 2010 and Exchange 2010

Restoring from backup aside for now. Can I retrieve these e-mails which only were received by one user and they are only two e-mails.  

Restoring from Back Up aside .... Can I still retrieve these e-mails?

Any help will be very highly appreciated.

M SOSAsked:
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Guy LidbetterCommented:
Those are Archive policy tags...  did the user delete the item or was it deleted by one of those policies?
If the policy did it, which tags where they using? Month, week, year, 5 year...

What is your databases deleted item retention policy?

There is not enough info for us to answer this question unfortunately.
Will SzymkowskiSenior Solution ArchitectCommented:
This really all depends on how often you backup your Exchange databases. If the user has deleted the emails before the backup has run you will need to restore the mailbox database a long with the dumpster as well. If your dumpster is default then it should be set to 14 days.

You need to make sure that when you recover the mailbox that you also recover the dumpster. If the mail was deleted before the last backup ran then the mail will only be in the dumpster.

Make sure that your backup software has a option to also restore the dumpster as well. If not you are out of luck.


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Guy LidbetterCommented:
Will - He said "Restoring from backup aside..."  twice...
Will SzymkowskiSenior Solution ArchitectCommented:
@Guy -  I do understand that, no need to point out the obvious. I was still going to mention this because based on the scenario described this may be the only option if the items have been permanently deleted for the time frame that  has been provided.

the other action would be to use the transport dumpster to restore these items (if the mailbox dumpster is set to something much higher than the defaults).

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