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I have an Outlook 2010 BCM Database hosted via SQL Express on a Windows Server that services 5 Outlook 2010 users. They all connect to the BCM Database hosted on the server. The database is 2GB. We have run trouble free for a few years.<br />
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For an unknown reason all the users can no longer enable Email Tracking for a new Business Contact. The E-mail Tracking button on the ribbon is grayed out. Prior Business Contacts continue to work fine and the Email Tracking button is not grayed out.<br />
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I have tried to toggle from off-line to on-line mode, remove and re-install Office and BCM.<br />
<br />
Thanks for any insight here!
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I have an Outlook 2010 BCM Database hosted via SQL Express on a Windows Server that services 5 Outlook 2010 users. They all connect to the BCM Database hosted on the server. The database is 2GB. We have run trouble free for a few years.

For an unknown reason all the users can no longer enable Email Tracking for a new Business Contact. The E-mail Tracking button on the ribbon is grayed out. Prior Business Contacts continue to work fine and the Email Tracking button is not grayed out.

I have tried to toggle from off-line to on-line mode, remove and re-install Office and BCM.

Thanks for any insight here!

E-mail Tracking grayed out on new Business Contacts in Outlook 2010 BCM

A contact manager in its most basic form is a software program that enables users to easily store and find contact information, such as names, addresses and telephone numbers. Sophisticated contact managers provide calendar sharing features and allow several people in a company to access the same database. Some contact management systems have evolved into customer relationship management (CRM) systems to analyze and plan for an organization’s interaction with current and future customers.

Contact Management

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Microsoft SQL Server 2005 is a suite of relational database management system (RDBMS) products providing multi-user database access functionality.Component services include integration (SSIS), reporting (SSRS), analysis (SSAS), data quality, master data, T-SQL and performance tuning. It includes support for managing XML data and allows a database server to be exposed over web services using Tabular Data Stream (TDS) packets encapsulated within SOAP (protocol) requests.