I have a client using Outlook 2013 in an Exchange 2007 environment. His mailbox is almost full (338 Mb of 2Gb remain)and would like to archive anything older than 1/1/2013 in his mailbox (including subfolders). We are running Outlook in Cached Exchange Mode with the slider set to "All". When we attempt to archive the mailbox it just creates a shell of all the folders in his mailbox but no emails are archived. Archive this folder and all subfoders is selected, I select the top level of his mailbox, enter the date above, check "Include items with "Do not Autoarchive", click OK. I look in his mailbox and there are emails all the way back to 2003 and I don't understand why they aren't archived. Any and all assistance is greatly appreciated.