pmckenna11
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How to journal all email to a public folder
A 3rd party app is requiring us to send a copy of all incoming and outgoing emails to a public folder for processing. I would like to do this by using journaling or setting up a transport rule at the server level. I thought this would be easy but I am having a little trouble figuring out how to do it. We are using Office 365 so perhaps the functionality I am looking for is not there in the web gui. Please advise how I might best implement this.
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ASKER
Thanks Simon. I understand now.
The company sells a large suite of Accountant oriented software packages. This is their CRM solution which they have created to interface with all their accounting and tax preparation software. POS! I am trying to set this thing up for a very small office. How this would ever scale I have no idea.
Thanks for the explanation.
The company sells a large suite of Accountant oriented software packages. This is their CRM solution which they have created to interface with all their accounting and tax preparation software. POS! I am trying to set this thing up for a very small office. How this would ever scale I have no idea.
Thanks for the explanation.
ASKER
What I need is a Carbon copy of all emails sent or received by my users to end up in this shared public folder. I can do it with by settings rules from within each persons Outlook but would prefer to do it at the server level.
After further troubleshooting I found that I had not email enable the public folder. However I have still been unable to get a working rule that will capture test emails and send a copy to the public folder. All the redirection rules I have created seem to be ignored.
I think what I am trying to do should be possible.
BTW since tagging and tracking customer emails was a primary reason for purchasing this software, someone should have had me investigate the functionality before making the purchase. The software company says this is the only way to track email but will offer no support on setting it up. This seems like an total kludge that cannot be maintained over the long run.