Server Busy Error on Startup Win 7

Win 7 machine, upon startup we get the Server Busy error box.  If you click on "switch to" it opens the start menu and wants you to type in the open search box.

If you click retry it goes away.

Thought to stop this please?

I have deleted the Recycle bin, cleared temp files and run Malwarebytes.  Time and date are correct.
StardotstarAsked:
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JohnBusiness Consultant (Owner)Commented:
One machine? or All machines?

If one machine, in addition to the above, run Disk Cleanup (better than you doing it manually) and then run System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, restart and test.

Is this a domain connected machine?
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StardotstarAuthor Commented:
Single stand alone computer.
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JohnBusiness Consultant (Owner)Commented:
Try my steps above.
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StardotstarAuthor Commented:
rebooting to run sfc now.  Will advise when it finishes.
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StardotstarAuthor Commented:
No still does it.  SFC found no problems.
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Joe Winograd, Fellow&MVEDeveloperCommented:
Check the event logs to see if an error is being generated when this happens.
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StardotstarAuthor Commented:
it appears based on elimination in msconfig that a file loading for a brother printer is the culprit!
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Joe Winograd, Fellow&MVEDeveloperCommented:
Makes sense, especially if it's a network-connected printer or MFC — it may be trying to connect to the network before the network adapter is ready — hence, the Server Busy message. What model Brother? I have several of their MFCs, but none of their printer-only devices.

I'm packing it in for the night. Will check back into the thread tomorrow morning to see how you're doing. Regards, Joe
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awawadaCommented:
Do you face the similar issue in Safe Mode with networking?

Please perform a clean boot to troubleshoot your problem:
http://support.microsoft.com/kb/929135
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JohnBusiness Consultant (Owner)Commented:
Can you uninstall the Brother printer AND driver temporarily. Restart and see if the error continues.
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StardotstarAuthor Commented:
Joe, that's exactly what it is doing because once the wireless icon shows connected, it will let you clear off the error.  The file that is offending the machine is the one that monitors: brstmonw.exe.

Awawada, no it does not give you the error in safe mode.

John, I have not spoken to the client yet to see if it is even still used.  But I have, via msconfig, un-checked the brother monitoring exe that is causing the issue on startup.  Un-check, there is no error on startup.


The brother model is MFC-7860DW.  I updated the drivers via Windows update and it still did the same thing.
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JohnBusiness Consultant (Owner)Commented:
As I noted, try removing the printer entirely and test. That may help us narrow the cause. For ONE stand-alone computer, this issue should not happen.
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StardotstarAuthor Commented:
John, My question is: If I have told MSCONFIG not to load the Brother files on start up and the error is gone, what real need is accomplished to do a complete removal?

Also, I just spoke to the client.  She said this did not start until they added additional HP printers.

She is content with not monitoring the Brother for ink and paper, if that resolves the issue and no other fix is found.
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JohnBusiness Consultant (Owner)Commented:
Look in Administrative Tools, Printer Management and see what Printers are installed and what Drivers are installed. There may be superfluous drivers and printers.

You may need to uninstall all printers, and only install the ones you need.
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Joe Winograd, Fellow&MVEDeveloperCommented:
> I have told MSCONFIG not to load the Brother files on start up and the error is gone

Clearly confirms the problem! I don't know of a way to solve this at Startup, but...see below.

> She is content with not monitoring the Brother for ink and paper, if that resolves the issue and no other fix is found.

I suggest creating a task in Task Scheduler that executes brstmonw.exe. Set it to run at user log on, but with a 5-minute delay:

run task 5 mins after logon
This should give it enough time for the wireless adapter to be ready. If not, crank it up to 10 or 15 minutes or whatever it takes (but even 1 or 2 mins is probably sufficient). Regards, Joe
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StardotstarAuthor Commented:
Thanks for the suggestion will try
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joinaunionCommented:
Do you have the latest firmware on the printer?
Download and run firmware update tool.
http://support.brother.com/g/b/downloadend.aspx?c=ca&lang=en&prod=mfc7860dw_all&os=93&dlid=dlf004715_000&flang=8&type3=375
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StardotstarAuthor Commented:
Since we get the error when not connected, not sure what this will do but will look at.  The owner said this started after the installed an additional hp printer.
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joinaunionCommented:
Has the user set a default printer?
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StardotstarAuthor Commented:
Yes not the brother.
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Joe Winograd, Fellow&MVEDeveloperCommented:
> She said this did not start until they added additional HP printers.
> The owner said this started after the installed an additional hp printer.

Just a theory: maybe adding the printers caused a change in the order of Startup processes running, bringing Brother's brstmonw.exe closer to the top. I still think that removing it from the Startup processes and running it later (after the wireless adapter has kicked in) will resolve the problem. Regards, Joe
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StardotstarAuthor Commented:
Thanks Joe, this was actually 2 from the bottom of a bunch!
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Joe Winograd, Fellow&MVEDeveloperCommented:
> 2 from the bottom of a bunch

I don't know what list you're looking at, but it's possible that they're not running at Startup in the order shown in that list. In any case, have you tried running brstmonw.exe a few minutes after Startup, when you know that the wireless adapter is up-and-running?
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StardotstarAuthor Commented:
Jo no I have not, she needed her laptop back so I don't have it anymore.  But in what you said earlier and watching, it was obvious that it was trying to load prior to the network .  

I was looking at the MSCONFIG list.
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Joe Winograd, Fellow&MVEDeveloperCommented:
> it was obvious that it was trying to load prior to the network

OK, then loading it later should fix the problem.

> I was looking at the MSCONFIG list.

MSCONFIG has sortable columns, so the way it is displayed has nothing to do with the order of execution. For example, in the Startup tab, click Manufacturer and the list will be sorted by that (click it again and it will sort reversed — it's an ascending/descending sort toggle).
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StardotstarAuthor Commented:
Thanks
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StardotstarAuthor Commented:
Thanks, using this to resolve this situation.
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