Link to home
Start Free TrialLog in
Avatar of wannabecraig
wannabecraigFlag for Ireland

asked on

Blackberry 10 Active Sync Mail Not Deleting On Server

Hey Guys,

Blackberry Passport BBOS10 device setup using active sync.

When the user deletes a mail on the handheld it is not reflected in outlook.

Any ideas? If his outlook is cached exchange mode is this to be expected?
Avatar of Satya Pathak
Satya Pathak
Flag of India image

ASKER CERTIFIED SOLUTION
Avatar of Simon Butler (Sembee)
Simon Butler (Sembee)
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of wannabecraig

ASKER

I provided a fix for the user yesterday, disabled cached exchange on his laptop/vpn setup.

This user is a remote user for us, once I did this the device and outlook are now reflecting each others changes.

How do you think this will work as a solution for him?

I am also considering what Sembee says.
Cached mode should have nothing to do with it.
ActiveSync is a live connection to the mailbox, so changes made there should reflect on the mailbox, which will reflect in Outlook.
You need to look in OWA, see if the messages are being deleted there. If they are, then the problem is with Outlook, most likely a corrupt OST file.
If the change is not being reflected in OWA, then the problem is with the device.

Simon.
This is still ongoing it will be next week before I can try the above fixes.
That did the job thanks Sembee