Trying to open an encrypted PDF document in iPhone iBook

It seems to work, but partially: when opening up an encrypted PDF file from OneDrive (Internet, Dropbox, etc.) it opens ok.  It prompts for the password and the contents is readable.  However, since we need the PDF in out iPhone, we use iBook.  So when we have the open the PDF from its original source, we then choose "open in another app" and we get iBook to open it.  It asks for the password then it just displays a blank one-page document (this is the "partially" part, it only prompts for the password).

How can we password protected PDF documents in iBook?
rayluvsAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

rayluvsAuthor Commented:
When opening a PDF file with password in iPhone and using "open in another app" to open it in iBook we get asked for the password.  After entering it, it displays a  blank one-page document in iBook and saves it as the file.

How can we open a password protect PDF file in iBook or any other apps that can perform this operation?
bbaoIT ConsultantCommented:
just wanna clarify if you have tried opening any local encrypted PDF using iBooks?
MereteCommented:
Can I simply offer this>How to Open Password Protected PDF Files on iPhone or iPad
Quote>
If you have ever tried to view a password protected PDF file on your iOS device, in the Mail app or Dropbox you might have noticed that your iPhone displays a blank image and fails to open password protected PDFs. This tutorial will show you how to open such files by using the free iPhone application iBooks or other paid applications that you might already own.
The cause is likely when you have added the print restriction and the edit restriction this seems to cause a blank page
Hope it helps
Exploring ASP.NET Core: Fundamentals

Learn to build web apps and services, IoT apps, and mobile backends by covering the fundamentals of ASP.NET Core and  exploring the core foundations for app libraries.

marsiliesCommented:
Did you try the Adobe Reader app for iPhone?
btanExec ConsultantCommented:
rayluvsAuthor Commented:
Merete,

Tried the link and also checked if PDF had rint restriction and the edit restriction; it doesn't.  The PDF only has password to open the document.

marsilies,

Yes and all other PDF reader files and it works perfect.  The problem is with iBooks

btan,

Adobe reader works, the problem is with iBooks.

We want to use iBooks because we have all our files organize there.
btanExec ConsultantCommented:
It shared similar experience but suggest to download iBook (latest) again
To open any PDF file in iBooks you need to first download and install iBooks on your iPhone. After you have installed iBooks, simply tap on the Export icon(usually located in the top or bottom corner in iPhone apps)

Now tap on “Open In…” and select iBooks from the list of options. iPhone will remember your last used option and will show it next time as Open in “iBooks”by default.
http://www.callingallgeeks.org/how-open-password-protected-pdf-files-iphone-ipad/
rayluvsAuthor Commented:
So you recommend to remove or uninstall the iBooks apps from the iPhone and download and installed again; this will fix the problem.

Ok will do.
btanExec ConsultantCommented:
Have to give it a try as last resort since I do suspect the encrypted may be specific to Adobe reader formatting. Regardless, eventually the Adobe reader can still open means the PDF is not corrupted and well intact. Apps compatibility using iBook is mentioned often to open encrypted PDF due to different or supported format...hopefully not proprietary formatting as it will then be beyond iBook (or even its latest to catch up the Reader formatting...)
rayluvsAuthor Commented:
Cannot uninstall iBook, there is no "X" on the icon when press-&-hold to delete.
btanExec ConsultantCommented:
only for those in iOS 7 and earlier, you can delete the iBooks app. E.g.  Tap the X in the corner of the iBooks app icon to remove the app and its contents. However, starting in iOS 8, iBooks is bundled in iOS by default so it cannot be deleted.
MereteCommented:
rayluvs rereading your top comment>when opening up an encrypted PDF file from OneDrive (Internet, Dropbox, etc.)<<
this could be a permissions thing if that is the right word here with your iBook and Onedrive /Dropbox.
The fact it opens fine but has issues with the ibook app
I have an account with MS and Onedrive, I also have an account with drop box.
When I share a file from Onedrive the first thing is to give it permission for everyone then I share it and this sends the file as email link to those recipients. They inturn just click on this URL and they open it on Onedrive where they can download it.
With Dropbox I simply rightclick my file then share it it produces a URL which I copy and paste somewhere
anyone can open it. Dropbox also has the option to share a folder. Which did the owner use?
Now my point is that this PDF has a password, did the owner/creator  give everyone rights at the time it was created, did they also give everyone access when sending from either dropbox or Onedrive,
Now using iBook a password is implemented but then the file still  not opened right which points to a deeper layer security like permissions on Dropbox for example
So I took a look in my Dropbox FAQ and according to them
There are three popular ways of adding personal files to book reading apps in iOS.
The option to add own books via Dropbox is still there, but it’s harder to find.
Major update of Dropbox app, redesigned for iOS 7, made it harder to open epub or mobi files in relevant apps.

Previously it was easy – a pop-up window appeared informing the file couldn't be opened by Dropbox, and listing all apps that were able to do that.

Not any longer. In the current update of Dropbox app, you’ll see a message “Couldn't load file”. Looks like a dead-end, but it’s not. Now, the “Open in” feature is hidden behind Share menu.
Take a look here and see if you can activate it
http://ebookfriendly.com/add-own-books-via-dropbox-for-ios/
With Onedrive take a look at this MS>> How do I copy a pdf file from skydrive app to ibooks on my ipod?
http://answers.microsoft.com/en-us/onedrive/forum/sdfiles/how-do-i-copy-a-pdf-file-from-skydrive-app-to/9f2fbf57-2704-4cf8-a51d-f434a88df45f

Hope it points in the right direction to resolve it.
Merete
rayluvsAuthor Commented:
make sense... let me try something.
rayluvsAuthor Commented:
Didn't work.

Tried change permission and sending link but to no avail.
MereteCommented:
Ok, to cover your steps you created a PDF in MS windows 7? added a password uploaded to either Onedrive or Drop box
then shared it?
You can open it ok  but when you open it in your iBook the PDF is blank?
rayluvsAuthor Commented:
its Windows 8 and opened it iBook but it opened in blank.
MereteCommented:
Could be DRM
Try loading the PDF into iTunes the sync it then open with iBooks
Connect your ipad to your computer. Open iTunes. Select File>Add to Library. You can select any of the pdf  Click on "Open". Sync your ipad.
pdfs are added to your ibooks collection under pdf.
Please check

Please see this with pictures
How to open PDF documents in Adobe Reader (iPad on iOS 7 or 8 version)
Basic Principle
If you see nothing but a PDF document, tap anywhere on the PDF document to display a toolbar.  Chances are, the toolbar contains the Share icon or the "Open in..." label that you can tap.  If you still cannot find the "Open in Adobe Reader" option anywhere, long-press (press & hold) the PDF document.
https://forums.adobe.com/docs/DOC-4722

The trick seems to be to re-render the PDF using an Apple program.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
rayluvsAuthor Commented:
didn't work and the link states "Unfortunately, iBooks does not offer an "Open in" option. If you want to get a PDF document from iBooks into Adobe Reader, you need to email the PDF document to yourself and open it from Mail."

Guess we are stuck, won't be able to include specific PDF in iBook where we have all our PDF.

There must be a solution (we want to store all our PDF in iBook, password or not, and have open from there).
MereteCommented:
Did you save the PDF for “offline” viewing
specific PDF? please explain as I was wondering are these by any chance ebooks or professional? or just personal?
When they protected by DRM possibly this explains the blank page?  only using ibooks.
but you can conform that opening them once the password is accepted there is no problems?
It should work so long as you have the right credentials.,and meet all the  requirements
Itunes version iphone version
once again here is the steps
Use iBooks with PDF documents on your iPhone, iPad, and iPod touch
iBooks comes pre-installed on iOS 8.
iBooks 3.2 or later requires iOS 7 or later.
To install the latest compatible version of iBooks on an older version of iOS, follow these steps.
You can sync PDF documents to your computer from iBooks in iOS and iTunes 10.1 or later.
You can also view PDF email attachments or PDFs from Safari in the app.

iPhone tip: How to save a PDF file on an iPhone (reader mail)
rayluvsAuthor Commented:
Yes.  The PDF are PDF we add passwords to; they are not from other companies or eBooks, they between our team.
btanExec ConsultantCommented:
if the iBook Mac OSX can open those PDF password protected, I do not really see why iBook in iPad cannot do it. The PDF reader apps already can view that and I am wondering if there are any diff in the PDF used to create those PDF - meaning old vs new version. Regardless, it depends on any worthy effort to continue to drill into find why iBook iPad cannot open it, maybe it maybe better to test out other new PDF passowrd protect and try that out and if that still stands , I think just use other reader then...just some thoughts
rayluvsAuthor Commented:
We don't have a Mac, we have Windows 8 PC.

We tried creating PDF from scratch and saving it with a password as in also opening an existing PDF with no password and saving it with a password; in all cases when opening it in iBook, it ask for the password but only displays a blank page.

question: if you create a PDF from scratch with a password and also open a non-password PDF and save it with password, can you open it in iBook? (Obviosly save it to onedrive as to make as our environment).

Let us know if you throw steps, you can open it.
Thank!
btanExec ConsultantCommented:
I  supposed PDF w/o password is working as expected...and for the password protection PDF
http://osxdaily.com/2013/05/29/password-protect-pdf-mac-os-x/

...or can we convert it to ePUB http://www.wondershare.com/pdf/read-pdf-on-ipad-ibooks.html
MereteCommented:
Can you confirm that these PDF have no special copyrights? They are not an ebook converted to PDF?
Did it used to work?
Try deleting all copies of  pdf in the iPhone and from iTunes libraries
http://www.imore.com/how-delete-books-and-pdfs-ibooks-iphone-and-ipad
rayluvsAuthor Commented:
btan, we use Windows not Mac.

Merete, as posted earlier, the PDFs has been only of our own creation and existing ones. But to fully answer your question, we haven't converted eBook to PDF (we though that both were the same, PDF).  Also, how do we know if our PDF has any special copyrights? (Note, before placing the question we did try deleting all PDF and downloading them again and it never worked opening the password protected PDF.
btanExec ConsultantCommented:
Yap I know which is why in second link there is a PDF to EPUB Converter for Windows
rayluvsAuthor Commented:
yes and the link talks about Wondershare PDF Password Remover to crack the PDF.  We don't want to go thru a cracking password process every time we want to read a protected PDF in iBook.  We just want to open a protected PDF in iBook; enter the password & read the PDF.
MereteCommented:
rayluvs>Also, how do we know if our PDF has any special copyrights? < importing it through iTunes library to iBooks is like passing through the security  scans at airports. If you pass there is no sirens. If you fail  alarms sound off.
Windows detects it and flags it with an  id  tag and then it can nolonger open right.
Everything these days uses protocols, ie a specific process to view files over many devices.
It's to figure out which protocol is missing when things cannot be viewed over these devices.
Images use metadata so we need to look at the source of the images for example. Do they pass the security test.

Like WMA and WMV these are propriety codecs owned by Microsoft so it could be how Adobe treats the contents of the  PDF the images and fonts when processing these documents to PDF.
Is your iphone slow?
If the PDF are large may also just be lag in your iphone.
Do any PDF view ok in ibooks? from off your windows 8?
Are you adding images that are saved off the web?
A side idea to ensure no DRM are in the PDF
Try using the open office instead of adobe to convert it to PDF,
How to Create a PDF File with OpenOffice
http://www.wikihow.com/Create-a-PDF-File-with-OpenOffice
rayluvsAuthor Commented:
Sound logical about your comment on iTunes & scans at airports, but we have done that.  Just FYI, the PDF by us and we tested creating very small PDF and still problem with iBook if it has password.

Ok, let's try the iTune process one more time; will let u guys know.
btanExec ConsultantCommented:
yap as your use case already seems to till end, better to be back to basic to sync up PDF again. Here comes the Apples steps and do get the latest iTunes as well - http://www.apple.com/itunes/download/ and also the iBook re to recheck
To use iBooks 4.0 or later, you need iOS 8 or later.
To use iBooks 3.2, you need iOS 7.
To use iBooks with iCloud, you need iOS 6 or later.
To download from the iBooks Store or use iCloud features, you need an Apple ID and Internet access.
iBooks supports the ePub file format and PDFs. iBooks Author books are supported in iBooks 2.0 or later on iPad only and on all versions of iBooks for Mac. They are not supported on iPhone and iPod touch.
Some PDFs might not be compatible with iBooks. If you want to add books and PDFs from outside the iBooks Store to iBooks, they need to be DRM-free. You can sync them using iTunes 10.5.3 or later.

iBooks: Syncing iTunes Digital Booklets to iPhone, iPad and iPod touch
https://support.apple.com/en-gb/HT201306
rayluvsAuthor Commented:
Did a ful reset of the device and then iTunes sync; seemed to work so far.
btanExec ConsultantCommented:
may want to go through the same process of how you password protect those generated pdf and sync through iTunes or have them in ePub (ideally) to get iBook in iPhone to open it...
rayluvsAuthor Commented:
Help! Trying to close the question using "Accept Multiple Solutions" but the other entries this checkmark disappears so we can't choose multiple solution.  

Please advice.
MereteCommented:
here's the guide :)
To accept multiple comments as a solution, please follow these steps (screen shots below):
http://support.experts-exchange.com/customer/portal/articles/608596
rayluvsAuthor Commented:
Sorry about that.  Totally missed out on the checkmark box; for some reason it wasn't being displayed.

Ok will proceed to close.
MereteCommented:
Thankyou rayluvs, glad to have been able to help you and hope you have no more problems.
Regards
Merete
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
iPhone

From novice to tech pro — start learning today.