Message at Windows startup - Failed to create process

I am getting a dialog box appearing at XP OS startup with the title
OCRA
and the message
Failed to create process (C:\DOCUME~\APH\LOCALS~1\ocr3.tmp\bin\rubyw.exe): 32

If I acknowledge this it disappears and start up continues normally. I suspect this message is occurring because I uninstalled a utility program
BCL easyConverter Desktop which was a PDF to Word Converter
http://www.pdfonline.com/easyconverter/

I used Control Panel for the uninstall of this particular piece of trial software and it appeared to have been removed OK.
aphukAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Dr. KlahnPrincipal Software EngineerCommented:
It appears that the uninstall process either did not complete, or completed incorrectly, and left this remnant in the system startups.

You might try downloading the Microsoft Autoruns tool to see if Autoruns can locate the entry causing the non-existent program to run.  It will probably be on the Logon tab; if not there, look under the Everything tab.

If Autoruns can find the offending entry, uncheck that item to disable it.

new-2.gif
To prevent this from happening again, you might investigate the freeware version of Revo Uninstaller.  Revo does a much better job of removing software and all the "stuff" that is overlooked during the software manufacturer's deinstallation.
0
nobusCommented:
reinstall the program
then install revouninstaller - and run that; it does a better job
http://www.revouninstaller.com/
0
aphukAuthor Commented:
@Dr Klahn.  MS Autorun cannot detect any sign of rubyw.exe under the Everything tab

@nobus.  Latest discovery is it is not BCL easyConverter Desktop which is the cause of this problem it is actually a VPN called PrivateInternetAccess aka PIA. I found this !!!  https://www.privateinternetaccess.com/forum/discussion/4526/why-so-many-rubyw-exe-s
seems that the issue is to do with the virus scanner taking a dislike to rubyw.exe but still does not rid me of my problem. Having removed PIA (using revouninstaller ) I am still getting the message
Failed to create process (C:\DOCUME~\APH\LOCALS~1\ocr3.tmp\bin\rubyw.exe): 32
on every start ..... aaaargh!!
0
Acronis Data Cloud 7.8 Enhances Cyber Protection

A closer look at five essential enhancements that benefit end-users and help MSPs take their cloud data protection business further.

aphukAuthor Commented:
Final solution here was to reinstall a previous image to get rid of this problem. Drastic I know but there appeared to be no other solution. Luckily I keep a 'vanilla' image for exactly this kind of problem :)
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nobusCommented:
ok - glad it's running
Don't forget to close this
0
aphukAuthor Commented:
Accepting that nobus and DrKlahn provided some guidance as to how to discover the problem there was no clear directive as to how to remove it. On that basis I had no choice but to re-install a full system in order to eliminate it. My Internet research turned up the cause and therefore i feel that I provided my own solution.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows XP

From novice to tech pro — start learning today.