Logitech Anywhere mouse : single left click misbehave as double left click

This logitech mouse used to work fine till about a month back, a single left click
translates to double left click.

I recall Logitech support ever told me how to reset (but it's for some other issues).
I've lost Logitech support's tel#.

Q1:
Anyone can tell me the steps to fix this issue?

Q2:
Can share what's Logitech Asia-Pacific's support tel#?

Dont think this is the laptops' issue as I tried in on 3 laptops & got this
phenomenon on all 3 laptops (X61 Win XP, X220 Win 7 x64,  Macbook)
sunhuxAsked:
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JohnBusiness Consultant (Owner)Commented:
Take the batteries out and leave them out for an hour or so without using the mouse at all. That should reset. You know from the above the issue is only with the mouse itself.
☠ MASQ ☠Commented:
I Think John has the right idea - apparently the mouse can build up a static charge  and this results in the second click being sent.
See the comment at the end of this page about discharging by removing the batteries and then clicking lots to discharge. - it might sound familiar!
http://forums.logitech.com/t5/Mice-and-Pointing-Devices/Performance-MX-mouse-double-clicking/m-p/709722/highlight/true

&
Hong Kong
800-966992 (Cantonese)

Monday - Friday: 9:00 - 18:00 (Hong Kong time)



Australia
Support - Main and Online Order Support & Billing
1 800-025-544

Monday - Friday: 9:00 a.m. - 8:00 p.m. (AEST)



Singapore
Support - Main Technical Help

800 6011 372 (Toll-Free for Singapore only)
Monday - Friday: 9:00 a.m. - 6:00 p.m.


eg http://support.logitech.com/en_nz/contact (change language and country codes as needed then click "Get help" for "I need help with a product" and bottom-right of page click "Slip this stage" to go straight to the telephone numbers)
rindiCommented:
If you have the same issue on 3 different PC's, then it isn't a software issue, but rather a hardware issue with the switch of the mouse where the button presses on. As repairing this takes more time and therefore costs more than a new mouse (besides that you have to get a switch that fits to replace the bad one), it makes no sense to try repairing it. Just get a new mouse.
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Joe Winograd, Fellow&MVEDeveloperCommented:
> a single left click translates to double left click

Happens to me consistently after about a year of use, with both Logitech and Microsoft mice. When it first happened, I thought it was a software issue. I would go into the Mouse applet in Control Panel and adjust the Double Click Speed. Never helped. I concluded that it was a hardware problem — simply too many left-clicks for the poor mouse button to handle. So now I just buy a new one whenever single left-clicks start turning into double left-clicks. Regards, Joe
rindiCommented:
I usually set my OS's settings to to default to "double-double" click with just one mouse click. For one, I'm to lazy to click double, and using that setting results in the mouse to last about two years, as there are less clicks over the year. But they still fail after some time.
nobusCommented:
you can also open it, and swap both micro switches, if you are good at soldering
Joe Winograd, Fellow&MVEDeveloperCommented:
> I usually set my OS's settings to to default to "double-double" click with just one mouse click

Same here. For anyone looking at this thread who wants to know how to do this, it is in the Folder Options applet of Control Panel. Click the General tab and you'll see this:

Folder Options - single double click
A trick to using the technique is that you essentially need to hover the mouse over an item to select it (since a single-click no longer selects it, but rather, opens it). It takes a little getting used to, but becomes second nature quickly. Regards, Joe

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sunhuxAuthor Commented:
>  makes no sense to try repairing it. Just get a new mouse
In my country, one of those Logitech anywhere mouse costs about US$95 or above.

I got the refurbished unit for only US$22.

I wud not set in Windows to translate single click to double clicks as I still need a single
click to do "drag & drop"
sunhuxAuthor Commented:
> Take the batteries out and leave them out for an hour or so without using the mouse at all
Tried the above, it did not help.

I'll call Logitech support tomorrow: I recall there's a certain sequence of pressing the
buttons to reset this Anywhere mouse.  Maybe being a refurbished set, it already
has this inherent issue
Joe Winograd, Fellow&MVEDeveloperCommented:
> I wud not set in Windows to translate single click to double clicks as I still need a single click to do "drag & drop"

Drag-and-drop works fine. It doesn't "translate single click to double clicks". What it does is allow you to open an item via a single click instead of a double click — and to select an item via hovering (pointing) instead of a single click, Drag-and-drop works the same as always. Regards, Joe
sunhuxAuthor Commented:
In the Folder Options screen that Joe provided, my Windows already set
"Double-click to open an item".

So I go to Mouse option to switch between primary & secondary buttons
(ie left & right buttons) but need to get use to it
sunhuxAuthor Commented:
>swap both micro switches, if you are good at soldering
That will be good if I can do it right;  but I can't even locate where
the soldering of the left & right buttons to be able to swap them

> hover the mouse over an item to select it (since a single-click no longer
> selects it, but rather, opens it)
The above sounds good but it did not work in my case.  Or should I
select "Single-click to open an item" in Folder Options to enable this feature?
Joe Winograd, Fellow&MVEDeveloperCommented:
>  my Windows already set "Double-click to open an item"

Yes, that's the default. What we're saying is that it's a little easier on the left mouse button if you set it to "Single-click to open an item".

For a touch of irony, my left mouse button started misbehaving yesterday. I don't hesitate anymore when that happens — I ordered a new one (wired) from Amazon for $7.43. Decided to give the AmazonBasics one a try for the first time — probably won't be worse than the Logitech and Microsoft ones that fail consistently after a year or so.
Joe Winograd, Fellow&MVEDeveloperCommented:
> Or should I select "Single-click to open an item" in Folder Options to enable this feature?

Yes, exactly!
rindiCommented:
But once the fault has started, there is no point in changing from double click to single click, the mouse is already broken. You either need to replace the switches in the mouse, or replace the whole mouse. You said it was refurbished, that means it had already been used and worn, so with such a mouse you can expect it to die sooner anyway.

You really need to get another mouse. Maybe get the cheapest one you can find. Mice don't have to be the highest tech, luxury models. Cheap ones work just as well unless you need some special features. Regard them as consumables like Ink/toner cartridges and paper for printers, which you have to replace regularly with usage.
Joe Winograd, Fellow&MVEDeveloperCommented:
+1 on rindi's last post — everything in there is spot-on! "Regard them as consumables... which you have to replace regularly with usage" is an excellent way of phrasing it.
sunhuxAuthor Commented:
Logitech support gave me the reset sequence below which works:

a) remove both batteries
b) set the switch below the Anywhere mouse to On position
c) hold both the left plus right buttons together for 1-2 mins
d) put back the batteries & voila, the left button is now fine

If it doesn't work, then hold both buttons for 3 minutes or more.

I got 2 of these Anywhere mouse that have exactly this problem
& both mice are now fine
sunhuxAuthor Commented:
At least this is not a permanent hardware issue as it can be fixed by "Reset".

I prefer to use only Anywhere Darkfield mice as I have 'reflective surface' at home
& at my customer's place (glass desk), so only Anywhere works fine for me;  not
even MS "any surface" wud work on glass/reflective surface.

So it's worth fixing as Anywhere mice is not cheap in my country, costing
US$95 or more
Joe Winograd, Fellow&MVEDeveloperCommented:
> it's worth fixing as Anywhere mice is not cheap in my country, costing US$95 or more

OK, I understand. That's a very different situation from mine where I can get a new mouse for US$7 or so.
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