In short, we need to upgrade the Polycom VSX 7000s software from ver 8.5 to the latest 9.0.
When we launch the Softupdate exe program (on the pc side), the updating process goes to 97% completion then loses connection to the VSX 7000s unit. The Softupdate tries 3 times without success and gives an error message - "Could not reconnect to system. Please make sure system is operational". On the VSX7000s screen, update screen shows no advancement of the progress bar and eventually gives a time out error and the whole system reboots.
Im using a laptop on the same network switch box that the VSX7000s is connected so I can't imagine why there would be any connectivity problem.
Has anyone come across this problem and knows any work around?