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[Help Searching Windows Files] TurboTax 2014 missing Files/Dissappeared please help

OK, so my dad was using turbo tax and he saved his documents and then closed turbotax and then he remembered wanted to do a backup of this file and it wasn't there to even load so he couldn't do a backup... 1, would anybody know what has happened here and how the files disappeared... 2. A window file search, is there a way to search for files modified on that date or something, actually i did a DATE MODIFIED search but too many dox came up and didnt see any turbotax docs but there were so many files that when i sorted it i was hoping to see a turbo tax sort column but i didnt... I did also try a *.turbo2014  or .tax2014 whatever there files use and i didnt see the said file... maybe im not doing a good enough search... I wish it worked more like mac with the recent file search in spotlight, it lists all the most recent files that were aved or modified.... Maybe there is a temp folder where turbo tax keeps files where it may make saves on docs while the program is open... Basically he cant find the files he was working on and DESPERATELY needs help finding them.. He worked on this document for 2 or 3 hours and now all his work is gone... Please help!!!!
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Keith Watkins
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Keith Watkins
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3 Solutions
 
NVITCommented:
Maybe it was the online version?
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NVITCommented:
When you start TurboTax again, can he open the file?
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Joe Winograd, Fellow&MVEDeveloperCommented:
Two ideas:

(1) TurboTax 2014 uses a file type of:

.tax2014

So do a search of his entire hard drive for *.tax2014 — and do it on all partitions, if it has more than a C drive (D, E, etc.).

(2) Run TurboTax via Start>All Programs>TurboTax 2014>TurboTax 2014. It should give you a dialog to continue your return. It looks like this:

TT2014 continue return
Also, the File menu should show the most recent returns that have been worked on. Regards, Joe
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JohnBusiness Consultant (Owner)Commented:
Look here:   C:\Users\username\Documents\TurboTax . This is the default folder for Turbo Tax files.

My extensions for file are .tt14

Look there and see if you can find the files.

If the return was closed without saving, it could be gone.
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Joe Winograd, Fellow&MVEDeveloperCommented:
> My extensions for file are .tt14

John,
That's interesting — I wonder if it depends on country/edition (I know you're in Canada). I've been using the U.S. Home & Business edition for many years. I checked the past five years — all of the extensions are .taxYYYY. Regards, Joe
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JohnBusiness Consultant (Owner)Commented:
It could be country extension, yes. But the file locations should be the same.
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Joe Winograd, Fellow&MVEDeveloperCommented:
> But the file locations should be the same.

I don't know — I never store anything in C:\Users. I've never been a fan of My Documents, My Music, My Pictures, My This and My That (also not a fan of redirecting them). I store all of my files on a separate partition/drive letter in a folder/subfolder structure of my own choosing. So I can't help on what the default is for the U.S. TurboTax, but I'd say that the location you provided is very likely. Regards, Joe
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JohnBusiness Consultant (Owner)Commented:
The location I named is default. I do not use it but if your Dad just installed and moved forward, that should be the default.
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Keith WatkinsImplementation SpecialistAuthor Commented:
OK, i appreciate all the help.. I thought i posted a response last night, but im not seeing it now.. However, when he did load the program, the recent file was not showing (the version that's missing), it was an older version of it, a version from 2 days earlier with the date Mar.11.2015... His should of been Marc.13.2015. So we did check the default dir. which is  C:\Users\username\Documents\TurboTax for him and it was not in there.  The file extension being used by this turbotax is *.tax2014  I did do a search for files with that extension and it came up with a few results but not the files that went missing.. However, how do you do a custom search, where it searches all partitions? I'm pretty sure i just went to the file search box in top right and put in *.tax2014 and it gave me some results. but i dont think it's searching all partitions, don't see that option... Think i did have it search This PC, so maybe that is covering all partitions... not positive, either way, still not displaying that needed file!! I am going to have him load turbo tax and try the continue the tax return option and see if that works, i believe he was working on multiple tax returns... He is an accountant and doing some complex ones as well, said he worked on the ones that went missing for a few hours each, doing updates and just lost all of his work, if it was a small job, i would just suggest re-doing it, but i feel bad, it's nothing small at all, so really hoping i can help him find these files... I don't see him not saving them either, he's pretty good about that stuff, so something is weird here... I'll report back any new info i can get.. And if anybody else has other suggestion, please chime in.. Also, maybe there is a really good way to search for files, possibly doing a custom search of a certain date and only return results with the  *.tax2014 results only??  ok i'm going to talk to him and see if i can get more info and also do a few of the suggestions here.. Thanks again!!
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Joe Winograd, Fellow&MVEDeveloperCommented:
> However, when he did load the program, the recent file was not showing (the version that's missing), it was an older version of it, a version from 2 days earlier with the date Mar.11.2015... His should of been Marc.13.2015.

The only way I can see that happening is if he didn't save the updated version before exiting TT. Furthermore, if he made changes and tried to exit without saving the file, TT would give this warning:

TT2014 save warning
So it's hard to understand how the saved version doesn't have his recent changes.

> I did do a search for files with that extension and it came up with a few results but not the files that went missing.

He would have to go out of his way to store them in a different folder — I doubt he did that.

> However, how do you do a custom search, where it searches all partitions?

I never use the search built into Windows (I use third-party tools), so I'm not the best person to answer this one, but I'm pretty sure that the Windows Search function will look through all partitions when you tell it to search in the Computer. Does your dad's computer even have other partitions? Look in File Explorer — do you see anything besides the C drive (and the CD/DVD drive, which will come up as the D drive by default if there is only one hard drive partition)?

> I am going to have him load turbo tax and try the continue the tax return option and see if that works

Yes, it should appear in the list of recent returns.

> I don't see him not saving them either, he's pretty good about that stuff

That's the only explanation I can think of, other than an egregious bug in TT.

> maybe there is a really good way to search for files, possibly doing a custom search of a certain date and only return results with the *.tax2014 results only??

I'm guessing the search built into Windows can do this, but as I mentioned earlier, I use other tools. One of them is a file manager called Total Commander:
http://ghisler.com/

It's shareware and you may download a fully functional trial:
http://ghisler.com/download.htm

You may easily do a search for files modified only on a certain date, or range of dates, and, of course, for just a certain file type, like *.tax2014. Regards, Joe
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Keith WatkinsImplementation SpecialistAuthor Commented:
Sorry guys, i sort of abandoned this question... The problem was never resolved, he had to re input his updated data... I'll try and give the points out as best i can... please dont be offended if you dont get any, it just wasn't resolved... think of it more as a freebie...
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Keith WatkinsImplementation SpecialistAuthor Commented:
This didn't solve my problem, apparently, the end user must not have closed the program down properly and turbo tax was not able to save the updated data, but according to end user, he did save data, but we all know how that can be wrong at times.. I strongly believe my dad did save the document, but i HAVE ZERO explanation why the saved document disappeared...Thanks for everyone's time and help
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Joe Winograd, Fellow&MVEDeveloperCommented:
> he had to re input his updated data

Ouch! Was hoping that wouldn't be the case.

You're welcome. Was happy to try to help. Regards, Joe
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