Chrome Issue

Hello Everyone,

After cleaning a computer from Viruses, Chrome give me this error when I try to open it "Your Preferences file is corrupted or invalid. Google Chrome is unable to recover your settings."

I uninstalled and reinstalled chrome 2 times, still the error persist.

Any idea please ?

Thank you
ItaliabellaAsked:
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JohnBusiness Consultant (Owner)Commented:
I use IE instead of Chrome, but IE settings can be reset and I think Chrome settings can be reset. If this happened (as a result of virus cleanup), the settings are probably gone. Just set it up again - I think this is your best approach.
Saurabh Singh TeotiaCommented:
You might want to check here for fix..

Google Error..

Saurabh...
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Italiabella,
The reinstall is probably retaining the existing Preferences file, which seems to be corrupt. My advice is to delete the file manually (or rename it) using Windows/File Explorer (or whatever file manager you prefer). You didn't mention the version of Windows, so here are both possible locations:

XP
C:\Documents and Settings\%USERNAME%\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

Vista, W7, W8
C:\Users\%USERNAME%\AppData\Local\Google\Chrome\User Data\Default\Preferences

Find that file and rename it to prefs.old. When Chrome loads and doesn't find Preferences, it will build a new one (of course, you'll have to reconfigure Chrome for the settings you want). Regards, Joe

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Dung TrinhMarching Band Field CrewCommented:
I am not sure if you are able to start the Chrome at all? If you can, the error may come from the old setting is still in the memory. Try this:
Go to Settings > Show Advanced Settings > Click ‘Reset Browser settings’.
web_trackerComputer Service TechnicianCommented:
yes it looks like the old preference settings are saved, even though you reinstalled google chrome. I would try unistalling it once more then delete the folder C:\Users\%USERNAME%\AppData\Local\Google\Chrome\User Data\Default\   It will be recreated anyway when you reinstall google chrome. Maybe try restarting the computer after unistalling the app and deleting the folder, may clear the memory buffer.
ItaliabellaAuthor Commented:
Resetting the browser didn't fix the problem Joe and web-traker solution solved the problem. thank you everyone for your imputs.
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