Cant run update error WindowsUpdate_80073712

Any body can help please ?
ItaliabellaAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

strivoliCommented:
Stop the Windows Update service. Delete the C:\Windows\SoftwareDistribution folder. Start the service and check for updates.
0
awawadaCommented:
Step 1: Use System File Checker to repair damaged Windows files

Use the System File Checker tool to repair damaged Windows files, and then run Windows Update again. To do this, follow these steps:

    Open an elevated command prompt.
    Run the following command:
    sfc /scannow
    Try to install update again.

For more information about the System File Checker tool, view Use the System File Checker tool to repair missing or corrupted system files.

Step 2: Run the DISM tool

If the problem continues, use the Deployment Image Servicing and Management (DISM) tool to fix Windows corruption errors. To do this, follow these steps:

    Open an elevated command prompt.
    Run the following command:
    DISM.exe /Online /Cleanup-image /Restorehealth.

Important When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions. However, if your Windows Update client is already broken, use a running Windows installation as the repair source, or use a Windows side-by-side folder from a network share or from a removable media, such as the Windows DVD, as the source of the files. To do this, run the following command instead:

DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess

Note Replace the C:\RepairSource\Windows placeholder with the location of your repair source. For more information about using the DISM tool to repair Windows, reference:
http://technet.microsoft.com/en-us/library/hh824869.aspx

Source:
microsoft.com
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
Also go to the Microsoft link below for the Update Troubleshooter for multiple systems. Run the FixIt, close out, run SFC, restart and test.

http://support.microsoft.com/kb/971058

See if this helps (lots of people here have used it).
0
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

ItaliabellaAuthor Commented:
Strivoli I try your fix and as you can see per my pic the downloading updates sits there forever...I let it sit for the whole night and It stays there...I will try the next suggestion.

Thank you Strivoli, I tried a lot of things so far with this PC....and nothing so far resolved the issue
image1.JPG
0
ItaliabellaAuthor Commented:
John I tried also the Update troubleshooter, in the end it says that it fixed the problem but its not true, I can' still download the updates. thank you very much... I need to move forward and try the other options...
0
JohnBusiness Consultant (Owner)Commented:
If DISM and Troubleshooter did not fix the issue, then you now need to consider Windows 8 / 8.1 Refresh. This is done in Action Center, PC Settings, Recovery options.

Refresh keeps data and most settings, but makes you reinstall software that did not come with Windows 8. It is easier than reinstalling Windows and does work.
0
SandeepSr System AdministratorCommented:
HI
Please refer to the step by step guide for doing Refresh / Reset of Windows 8/8.1 as given on Microsoft site.

http://windows.microsoft.com/en-in/windows-8/restore-refresh-reset-pc
0
ItaliabellaAuthor Commented:
thank you everyone
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Legacy OS

From novice to tech pro — start learning today.