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Black screen in remote server using Remote Desktop.

Hi Experts,

I'm trying to connect to a server using remote desktop and I see a black screen, is there any way to get out of this?

See attached.
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Matthew Kelly
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Hi Experts,

In the end I logged in today as administrator and logged off that user, that solved for now the problem.
I guess if something like that happens in the future I will follow what you suggested.
Perhaps if someone knows of a way I can track back what caused, that is something I would make use momentarily.
Thanks to all participants.

Thanks,
Ben